Job Description Summary
Job Description attached -
- People Leader
- People Developer
- Communicator
- KPI Management (Developing, Maintaining, Understanding)
- Automation
- Cross-Functional Relationships and Business Units
- Project Organization
- Process Knowledge and Understanding
Job Description
Purpose and Description
The primary responsibility of the Senior Operations Manager is to lead a team of area operations managers in the areas of forward logistics operations within the Asurion’s Technology Logistics Center (including departments such as Receiving, Receiving Inspection & Kitting, Material Handling & Warehousing, Outbound Shipping, Same Day Fulfilment, and Next Day Fulfilment). Reporting to the Director of Supply Chain Operations, the Senior Manager serves as the key area owner and a key interface with cross functional teams for the launch of new business efforts related to process, material, cost, production and overall quality within the Asurion supply chain organization. The role also identifies new opportunities within the operations areas of responsibility for value creation, driving operational efficiencies and cost savings.
Primary Responsibilities:
Accountable for effectively leading and developing a team of managers and supervisors with common values, and purposeful performance objectives for a 200 – 300 team member organizationResponsible for executing strategic initiatives that impact areaContinuously improve existing processes and implement processes that introduce new capabilitiesLead and oversee technical aspects of projects or departments when applicableTrack progress against milestones, identify issues or actions as neededUtilize a robust set of tools to report progress, identify emerging issues and trigger follow-up or escalations as neededCoordinate inputs from each area manager with the key responsibility for the consolidated production plan for executionOwn and develop content for monthly business reviews partnering with another Senior Operations ManagerDevelop long-term plans for area of responsibility that aligns to overall operations strategyIdentify and work with process owners to ensure that timelines are met, and deliverables completed in a quality mannerDevelop regular and ad-hoc reporting and analysis to drive operations resultsTake the lead in identifying opportunities, assembling appropriate cross-functional teams, and driving improvementDeliver analysis and data on operational performance.Adapts to changing conditions, business needs and re-orients the team as needed to create effective solutions. Identifies risks, creates contingency plans and communicates challenges effectively to broader cross functional teamsAccountable for excellence in execution of Supply Chain programs/contractual obligations for TLC operationsResponsible for effective management of budgets and expensesDemonstrate the company’s Core Values and promote adherence to those values.Any other duties as assigned by management.Skills and Experience:
Bachelor’s degree preferredProgressive leadership positions of similar scope and responsibility in supply chain managementProven track record of driving resultsStrong communications skills (verbal, written, presentation) with appropriate leadership presenceExceptional analytical skillsAbility to drive performance through influence with and without sole ownership or direct authorityStrong business acumenStrong collaboration and cross functional partnership skills; ability to articulate operations executional needs, advocate, influence and drive internal cross functional teams to support those needsAbility to work with all levels of the organizationAbility to handle high levels of ambiguityCapable of assembling information and presenting effectively to assist in decision making within cross functional organizationDemonstrated ability to coach and motivate others, high energy, and self-directed leaderProven ability to develop a winning team cultureExcellent organizational and interpersonal skills