We’re looking for a strategic and hands-on Senior Manager of Site Reliability Engineering to lead our SRE team in delivering resilient, scalable, and high-performing systems. This role is central to our mission of operational excellence and customer satisfaction. You’ll guide a team of talented engineers, champion automation, and collaborate across disciplines to ensure our infrastructure supports business growth and innovation.
A day in the life...
Lead & Inspire
Build and mentor a high-performing SRE team. Foster a culture of ownership, innovation, and continuous learning.
Drive Reliability
Ensure the availability and performance of critical services through proactive monitoring, incident response, and root cause analysis.
Automate Everything
Reduce manual toil by implementing automation across deployment, recovery, and scaling processes.
Monitor & Observe
Define and execute observability strategies using New Relic, Splunk, and other tools to detect and resolve issues before they impact users.
Collaborate & Align
Partner with engineering, product, and operations teams to align reliability goals with business priorities.
Plan for Scale
Lead capacity planning and performance tuning for services running on AWS EKS and other cloud-native platforms.
Measure & Improve
Establish and track SLOs, SLAs, and error budgets. Continuously refine processes to improve system reliability and team efficiency.
You own this if you have...
Experience
5+ years in SRE, DevOps, or infrastructure engineering, with 2+ years in a leadership role.
Technical Depth
Expertise in cloud platforms (especially AWS), container orchestration (Kubernetes, EKS), and CI/CD pipelines.
Programming Skills
Proficiency in Python, Go, or Java.
Tool Mastery
Hands-on experience with New Relic, Splunk, Kubernetes
Problem Solver
Strong analytical skills and a passion for root cause analysis and continuous improvement.
Communicator
Clear, concise, and collaborative communicator who thrives in cross-functional environments.
Education
Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
Bonus Points
Experience with large-scale distributed systems.
Familiarity with ITIL or similar incident management frameworks.
Cloud certifications (e.g., AWS Solutions Architect, Google Cloud
Professional Engineer).
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We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
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Pay Range Details
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Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.