Job Description We’re looking for a strategic and hands-on  Senior Manager of Site Reliability Engineering  to lead our SRE team in delivering resilient, scalable, and high-performing systems. This role is central to our mission of operational excellence and customer satisfaction. You’ll guide a team of talented engineers, champion automation, and collaborate across disciplines to ensure our infrastructure supports business growth and innovation. What You’ll Do + Lead & Inspire Build and mentor a high-performing SRE team. Foster a culture of ownership, innovation, and continuous learning. + Drive Reliability Ensure the availability and performance of critical services through proactive monitoring, incident response, and root cause analysis. + Automate Everything Reduce manual toil by implementing automation across deployment, recovery, and scaling processes. + Monitor & Observe Define and execute observability strategies using  New Relic ,  Splunk , and other tools to detect and resolve issues before they impact users. + Collaborate & Align Partner with engineering, product, and operations teams to align reliability goals with business priorities. + Plan for Scale Lead capacity planning and performance tuning for services running on  AWS EKS  and other cloud-native platforms. + Measure & Improve Establish and track SLOs, SLAs, and error budgets. Continuously refine processes to improve system reliability and team efficiency. What You Bring + Experience 5+ years in SRE, DevOps, or infrastructure engineering, with 2+ years in a leadership role. + Technical Depth Expertise in cloud platforms (especially  AWS ), container orchestration ( Kubernetes ,  EKS ), and CI/CD pipelines. + Programming Skills Proficiency in Python, Go, or Java. + Tool Mastery Hands-on experience with  New Relic ,  Splunk , Kubernetes + Problem Solver Strong analytical skills and a passion for root cause analysis and continuous improvement. + Communicator Clear, concise, and collaborative communicator who thrives in cross-functional environments. + Education Bachelor’s degree in Computer Science , Engineering, or equivalent experience. Bonus Points + Experience with large-scale distributed systems. + Familiarity with ITIL or similar incident management frameworks. + Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional Engineer). #LI-EB1 We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $191,000.00 - $297,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!