IN THIS ROLE YOU WILL: Manages and drives performance of Key Account Specialist Team Prepares and communicates the long-term sales strategy and/or plan and annual sales forecast for the respective department Delivers financial results in line with agreed revenue & margin budgets and targets Drives performance improvement of Key Account group to achieve Sales KPI Plans and manages the portfolio of accounts of the Key Account Team Invests in critical relationships between CSI/MNC/SC Customers and DGF organization Provides industry expertise to the team and management, driving the growth of focus sectors Supports and facilitates Sales skills/process training relevant to the Key Account Channel Performs quarterly reviews, identifies and reports performance variance to senior management, thereafter, devises/imposes necessary counteractive actions as applicable Ensures compliance to the requirements of Quality Management System in accordance to the relevant quality procedures and quality manual Provides leadership and manages expectations to team of Sales/ Key Account Managers / Supports Appointed to groom and train junior staff for continuity plans. Provides coaching to staff and manage sales performance Engagement with regional team as well as internal Product Groups Performs general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process Point of escalation for all commercial / operational matters within the team   YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS: Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers Experienced in managing a team Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling Good understanding of sector trends in the freight forwarding industry Able to identify customer needs by gathering information and building long-term relationships through value creation Well developed communication and presentation skills Diploma/ degree with more than 8 years of relevant working experience in a MNC environment