Reports To: National Director, Quality & Regulatory Affairs
Status: Full Time
Schedule: Monday-Friday; 37.5 hours per week. Additional hours as required
Additional Requirements: Some Provincial and National Travel may be required.
Number of Positions: 1
Start Date: June 2, 2025
Internal Application Deadline: May 16, 2025

This vacancy is for an existing position. 

Purpose of the Role:

Plan, manage and coordinate the Provincial Quality and Regulatory Affairs Department and the Quality Management System working in close collaboration with Med/Sci, Lab Ops and Client Services and ensuring QRA is aligned on a national level. 

Your responsibilities will include:

Plan, manage and coordinate the Quality Management System on a Provincial level working in close collaboration with Med/Sci, Lab Ops, Logistics/Specimen Management and Client Services and ensuring QRA is aligned on a national level. This includes ongoing oversight of the coordination of accreditation assessment, regulatory compliance and corrective actions of non-conformances including coordination of quality meetings and the management review processes. The Senior manager also provides provincial oversight and coordination of technical quality management including specimen collection, SOP’s, validations, EPT, KPI’s, Internal audits and development of IT test plans, and related activities Accountable for the development and execution of the QRA Human Resource plan working closely with the National Director and the Human Resource Business Partner. This includes developing an engagement and succession plan and ensuring there is leadership Development, Technical and Regulatory development plan for the team that aligns Nationally Accountable for financial planning of the Provincial QRA budget and the monthly Scorecard and acting as required in close collaboration with finance and the National Director Ensure QRA Supports Strategic Growth Initiatives, Government Relations Initiatives and Operations projects as prioritized by the organization Support Issues management from the quality perspective working closely with Government relations, Med/Sci, Lab Ops, Logistics/Specimen Management and Client Services and other parts of the value stream Represents LifeLabs at Provincial Meetings and initiatives of Ministry, Accreditation Bodies and Health Authorities, etc. Other related projects and duties

 
What you will bring to the role:

Proactive predisposition Requires strong Quality Management System and Accreditation knowledge, experience and understanding, to provide expert support to all customers, internal and external Requires strong organizational, change, incident and project management skills to ensure that deliverables are achieved on schedule in a controlled manner Excellent facilitation and planning skills necessary to lead the steering committee and working groups, and the confidence to address issues and conflict within the teams Proven competence in facilitating the processes used to design, develop, validate, implement, monitor, control and continuously improve a Quality Management System within a regulated environment The ability to use sound risk management analysis to assess the regulatory and business impact of project goals and initiatives A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements Ability to educate others and promote cultural and procedural change in a Quality Systems environment Ability to conduct audits, issue non-conformance reports requiring corrective actions and follow-up on continued non-compliance Requires excellent verbal communication skills to effectively communicate decisions and seek input Requires excellent technical writing skills to create and maintain documentation Intermediate to advanced computer skills and proficiency in Microsoft Office and Excel

Environment, Health and Safety 

Every worker is to work in a manner that protects his or her own health & safety as well as the safety of those co-workers and others. Workers are to work in a manner that is consistent with the law and with safe work practices and procedures established by LifeLabs

What you will bring to the role:

Degree or Diploma in Medical Laboratory Technology                                              Training or certification in Lab Quality Management Training or certification in Project Management preferred Lean/Six Sigma or Quality improvement training also considered an asset Ontario: College of Medical Laboratory Technologists of Ontario (CMLTO) BC: Canadian Society of Medical Laboratory Science (CSMLS) certification required Six years’ previous medical laboratory experience required Two years of people leadership experience QRA experience preferred

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