Req Id: 425782
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Short Description\r
Nous recherchons un Gestionnaire principal, Services professionnels expérimenté pour diriger et développer notre équipe de professionnels des services. Ce rôle essentiel sera responsable de la gestion de la prestation de services, de la satisfaction client et de la croissance des revenus. Le candidat idéal possédera une solide expérience en gestion de services, une expertise technique approfondie et des compétences exceptionnelles en leadership.
Key Responsibilities\rLead and manage a team of Data Center and Network practice professionals within the Service Delivery division, ensuring their professional development and optimal performance.Define and implement strategies to improve service quality, customer satisfaction, and operational efficiency, using data analysis and process optimization methods.Manage relationships with clients, understanding their needs and ensuring the delivery of high-quality services, employing advanced communication techniques and customer relationship management (CRM) tools.Oversee the planning and execution of service projects, ensuring compliance with budgets, deadlines, and quality standards, using project management methodologies such as Agile or Waterfall.Develop and maintain an in-depth knowledge of technologies and market trends, particularly in the areas of Data Center and Network, by attending conferences and pursuing continuing education.Ensure compliance with company policies and procedures, as well as applicable regulations, regarding security, confidentiality, and data protection.Manage risks and issues, implementing effective mitigation and resolution plans, using risk analysis and crisis management techniques.Collaborate with other teams within the company, such as engineering, support, and finance, to ensure consistent and integrated service delivery.Establish and track key performance indicators (KPIs) to measure team performance and goal achievementCritical Qualifications\rBachelor's degree in computer science, engineering, or a related field. A master's degree is an asset.Minimum of ten years of experience in professional services management, with significant experience in the areas of Data Center and Network.Proven experience in managing teams of technical professionals, with a demonstrated ability to motivate, mentor, and develop talent.In-depth knowledge of Data Center technologies and architectures, including virtualization, storage, networking, and security.Expertise in network technologies and protocols, such as TCP/IP, Ethernet, MPLS, BGP, and OSPF.Proficiency in service management tools, such as ServiceNow, Jira, or Remedy.Solid understanding of project management methodologies, such as Agile, Waterfall, or ITIL.Excellent communication, presentation, and negotiation skills, with the ability to interact effectively with clients and stakeholders at all levels.Ability to analyze data, identify trends, and make informed decisions.Relevant certifications, such as PMP, ITIL, CCNA, or CCNP.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Quebec City
Work Arrangement: Hybrid
Application Deadline: 09/09/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Quebec City
Bell, one of Canada's Top 100 Employers.