A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our Liabilities and Secure Lending Division (LFM) as Senior Manager Team Lead, Product Process Management, Mortgage .

Principal responsibilities

Lead the team to manage the end-to-end application processing for mortgage lending including application, credit approval, pricing controls and perform close monitoring to ensure the service standards and expected turnaround time are metMaintain close relationship with stakeholders (including mortgage sales teams, operation teams and credit approvers) to keep abreast of business trends and conduct analysis to facilitate management’s decision makingConduct pricing approval to acquire quality mortgage business and improve overall profitabilityMonitor outsourcing activities to perform operational activities and ensure the service qualityReview and simplify process flow to uplift operational efficiency and shorten end-to-end turnaround timeManage projects and implement controls to fulfill the business needs or regulatory requirements

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our Liabilities and Secure Lending Division (LFM) as Senior Manager Team Lead, Product Process Management, Mortgage .

Principal responsibilities

Lead the team to manage the end-to-end application processing for mortgage lending including application, credit approval, pricing controls and perform close monitoring to ensure the service standards and expected turnaround time are metMaintain close relationship with stakeholders (including mortgage sales teams, operation teams and credit approvers) to keep abreast of business trends and conduct analysis to facilitate management’s decision makingConduct pricing approval to acquire quality mortgage business and improve overall profitabilityMonitor outsourcing activities to perform operational activities and ensure the service qualityReview and simplify process flow to uplift operational efficiency and shorten end-to-end turnaround timeManage projects and implement controls to fulfill the business needs or regulatory requirementsUniversity degree in a related discipline or other relevant qualificationsMinimum of 10 years’ retail banking experience, with exposure to consumer lending as an advantageStrong leadership and people management skillsStrong interpersonal and project management skillsProficiency in both English and ChineseGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processes

VisitHang Seng Career Page and sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong.

 

University degree in a related discipline or other relevant qualificationsMinimum of 10 years’ retail banking experience, with exposure to consumer lending as an advantageStrong leadership and people management skillsStrong interpersonal and project management skillsProficiency in both English and ChineseGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processes

VisitHang Seng Career Page and sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong.