Senior Manager, Process Transformation Enviar candidatura ahora » **Fecha:** 8 sept 2025 **Ubicación:** Santo Domingo, 01, DO **Empresa:** Scotiabank ID de la solicitud: 235040 Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. **\#SBDR** **Level 8.1** **Purpose** Contributes to the overall success of the Caribbean Process Transformation team and ensures that business strategies,plans, and initiatives are executed and delivered in compliance with internal policies, procedures, and standards. This rolesupports the Process Transformation team by removing barriers, analyzing, and evolving business unit processes inalignment with Agile and Lean Six Sigma principles. The position leads initiatives by conducting initial assessments and comprehensive process analyses to identify significantimprovements in the bank’s organizational structures and operations. **Responsibilities** • Lead and foster a customer-centric culture across the team to deepen client relationships and leverage the Bank’sbroad relationships, systems, and knowledge. • Standardize all processes and provide support to implement best practices, ensuring compliance by applying theDMAIC methodology (Define, Measure, Analyze, Improve, Control) to every studied process. • Establish statistical measurement parameters to compare and apply best practices across Caribbean countries orbeyond, aiming to standardize processes and create scalability. • Analyze problems and trends; develop and implement programs/actions to resolve them quickly and effectively.Keep reporting lines informed of key issues and trends, recommend corrective actions, and follow up with workinggroups to ensure plan compliance. • Coordinate working group activities and monitor deliverables to ensure focus and resource alignment, whilepromoting open communication among team members. • Establish and maintain common project supervision and control practices with working groups and monitor progressfrom group leaders. • Document, escalate, and approve changes to the established plan and identify interdepartmental dependencies. • Communicate project progress to the Operational and Steering Committees, coordinate Executive Committeemeetings, progress reports, and pre-integration readiness (Go/No-Go). • Manage project budgets, prepare business cases, monitor status, and generate budget reports to ensure properoversight. • Lead the implementation of operational and/or technological projects and initiatives through innovative approachesto improve efficiency and effectiveness. • Approve project plans and strategies and keep Country/Global Operations management informed of progress andissues. • Review/recommend business cases, cost-benefit analyses, and operational procedures. • Address obstacles and challenges, provide recommendations and solutions, and resolve issues/negotiations withstakeholders as needed. • Monitor results, escalate deficiencies, and follow up until resolved. • Understand the Bank’s risk culture and how risk appetite should be considered in daily activities and decisions. • Create an environment where the team operates efficiently and effectively while ensuring the adequacy, compliance,and effectiveness of daily business controls to mitigate operational, regulatory, AML/ATF, and conduct risks. • Promote a high-performance environment and implement a workforce strategy that attracts, retains, develops, andmotivates the team. Foster an inclusive work environment, communicate vision, values, and business strategy, andmanage succession and development plans. • Maintain a comprehensive risk management process for relationships with suppliers of goods and services, includingdue diligence as per Scotiabank policies. • Develop and maintain a continuous improvement process for the role’s functions, ensuring efficient execution alignedwith internal control mechanisms and institutional policies. **Skills** • Degree in Business Administration, Industrial Engineering, or related field. • Certifications in Lean Six Sigma, Agile, and Scrum. • Expert knowledge in project management, Lean Six Sigma, process improvement, and operationalexperience. • Excellent leadership, analytical, and communication skills (oral and written) to effectively engage with staffand business lines. • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Project, Visio) and Atlassian tools (Jira, Confluence). • Strong verbal and written communication skills in English and Spanish. • Experience working independently and in collaborative, results-oriented environments. • Flexibility and proven ability to adapt to shifting priorities, demands, and deadlines through analytical andproblem-solving capabilities. • 3–5 years of experience in a Process Transformation environment, including business analysis, organizationalstructure transformation, process improvement, and cost reduction. Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. [En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico,haz clic aquí (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.