Central Singapore, Singapore
68 days ago
Senior Manager, Policy & Operating Rules

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

We are looking for an innovative payments professional to join PayPal to drive operations related to global initiatives, incorporating critical fintech and wallet partnerships. The ideal candidate would have a strong background in global payments, including the legal, compliance, and operational issues associated with facilitating cross-border payments.

Job Description:

Your way to impact

Drive the development, interpretation, application and governance of policies around payment wallet partnerships 

Develop and support enforcing policies and standards related to cross-border payments partnerships

Revise policies to support business needs and assess any anomalies that require exceptions to be made to normal operations 

Work closely with internal stakeholders (e.g., across Legal, Compliance, Technology, Risk) to update policies, and standards, including identifying and developing any new operating rules that the business or partners would be subject to 

Engage with external stakeholders (e.g., financial institutions, regulatory bodies, payment partners, industry consortia) to keep policies and rules up-to-date in line with market trends/requirements 

Monitor regulatory developments (including across AML, KYC, Sanctions, Data Privacy, and others), and impact to operations, policies and standards  

Negotiating compliance resolution plans with clients to achieve the best mutual outcome 

Drive partner compliance by implementing strategic measures and providing guidance 

Develop proactive programs designed to identify policy and compliance violations by partners 

Your day-to-day

Cross Functional engagement: - Review requirements across a large cross-functional, multi-location team. 

Policy and rules development: Support the development of a robust operating manual designed to support PayPal and its partners. 

Project management & execution: Manage strategic projects end-to-end, delivering actionable recommendations for key partners, and coordinate execution of recommendations with key stakeholders as needed. 

Research & analysis: Conduct and/or lead key qualitative (e.g., primary research, synthesis of secondary data sources).

What do you need to bring

To succeed in this role, you will need:

Ideally 5-7 years of experience from within the payments and fintech landscape

Experience in developing and implementing policies and operating rules governing partnerships

Strong and proven understanding of cross-border payments landscape, including latest market and regulatory trends, and understanding of how cross-border payment infrastructures operate 

Bachelor’s degree

Demonstrated career progression with increasing responsibility over time 

Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and with a range of internal/external stakeholders 

Strategic and critical thinker with the ability to work in a fast-paced environment to drive problem-solving 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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