Job Title: Senior Manager, National Accounts and Electrification

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

Job Summary/Purpose

The Senior Manager of Electrification and National Accounts will lead a team to drive customer loyalty and growth of national accounts and electrification solutions approved by each operating company to all customer classes in that operating company. The organization provides technical, commercial, and customer service support through dedicated account management for the national accounts. This includes managing the account level relationship and account planning to drive growth and liaise on national accounts opportunities and issues with the operating companies who own local level relationships. It also will develop and execute strategies to expand our Electrification portfolio, addressing customer needs and capturing market opportunities, of which national accounts customers are a significant opportunity for growth.

The Senior Manager of Electrification and National Accounts will lead the development and implementation of product strategy and roadmaps, sales strategies, customer acquisition, customer service, product management and support to drive adoption and success of the utilities’ offerings under the Electrification framework. In addition, the senior manager will serve as a thought leader for national account relationships and drive the development and implementation of national account strategy and growth and customer satisfaction. They must maintain industry view of best practices and benchmarking to ensure that we are leading in customer engagement with these national customers.

Job Duties/Responsibilities

Product Strategy:

Maintain a command of in-depth market research and analysis for the electrification strategy, including needs, pain points, and preferences across targeted customers. Use these insights to inform the development of the product and service offerings. Collaborate with the utility operating companies and cross-functional teams, including marketing, engineering and operations, supply chain, regulatory and IT, to create an overall product strategy and comprehensive product roadmap that aligns with the utility operating companies’ business strategy. Ensure the product portfolio addresses insights from existing offerings, evolving customer demands and emerging industry trends.

National Account Strategy:

·         Understand and build relationships with national account ecosystem, including customer leadership and decision makers, influencers across customer functions, etc.

·         Nurture strong relationships with national account customers, industry partners, operating companies and internal stakeholders to better understand their business objectives and needs and best practices

 Use these insights to inform the development of the national accounts strategy and clear, coordinated go-to-market sales campaign strategy to ensure a consistent point of contact at the corporate level of national accounts to drive growth and customer satisfaction

Product Management:

Build relationships with vendors and consultants to design, develop and execute product consultative offerings. Lead cross-functional product development teams to identify, evaluate, and select new technologies and solutions to add to the utility's product offering. Ensure these product evolutions address the evolving needs and preferences of customers. Establish and maintain strong relationships with manufacturers, distributors, and other industry partners to secure favorable terms and access to the latest technologies. Establish robust product lifecycle management processes to continuously monitor the performance, customer satisfaction, and market competitiveness of the utility's electrification offerings. Make data-driven decisions to enhance, update, or retire products based on changing customer demands and industry trends. Collaborate with the marketing team to develop comprehensive product information, training materials, and customer-facing resources to support the effective promotion and sale of the electrification products. Ensure all product claims, specifications, and customer-facing information are accurate and aligned with industry standards. Monitor and report on key performance indicators, such as sales volume, customer satisfaction, and return on investment, to continuously improve the electrification products and services. Manage the sales forecasts, budgets and financial performance of the electrification products sales, service, support and operations. Own overall project execution and change management plans on electrification product roadmap with cross-functional deliverables.

National Account Planning and Relationship Management:

·         Oversee the development and execution of detailed multi-year account plans in partnership with operating companies aligning customer outcomes to Entergy solutions ·         Drive utilization of systems and tools and maintain up-to-date view on national account to ensure transparency ·         Provide regular updates on account health and growth based on a standard set of metrics ·         Engage Entergy leadership and management to drive coverage of national account, including quarterly business reviews and key growth/execution initiatives. Drive the resolution of national accounts customer issues/concerns relative to sales and service and reliability associated with Billing, Engineering, Construction, Power Quality, personnel, etc.  ·         Manage a working relationship with operating companies, field engineers, various operations groups (including construction) and local customer service reps, ensuring timely and effective response to national account customer needs ·         Drive retention and satisfaction efforts for all national accounts, ensuring the sustainability and growth of core market segments ·         Serve as a consistent customer liaison during emergency response and storm restoration efforts

Product Sales and Services:

Develop and oversee the implementation of strategic sales and marketing plans to effectively promote the utility operating companies’ electrification products and services to target customer segments. This includes setting sales targets, optimizing pricing and incentive structures, training and driving customer adoption through tailored engagement campaigns. Work with marketing, who will lead the design and execution of targeted customer engagement programs to effectively promote the utilities’ electrification offerings and drive customer participation. This may include the use of marketing campaigns, customer education initiatives, product demonstrations, and strategic partnerships with electrification retailers, contractors and consultants.

·         Promote applicable products to national account customers and work closely with economic development to encourage growth, expansion, and new revenue streams

·         Negotiate and coordinate service and contract activities associated with new and expanding national account customers

·         Drive creation of new or recurring revenue streams with national account customers through cross-selling or upselling tactics

Continuously monitor and analyze sales performance data, customer feedback, and market trends to identify opportunities for improvement and optimization of the sales and customer engagement strategies. Leverage these insights to refine the sales approach, training and enhance the customer experience.

Product Support and Operations:

Oversee the collaboration of the product and operations team to provide input on the technical specifications, performance, and compatibility of new electrification products being considered for the product portfolio. Oversee the installation, maintenance, and troubleshooting guidelines to support sales and customer service. Monitor and streamline the processes for sales agreements, product delivery, and customer installation and support and ensure proper billing. Identify and address any operational bottlenecks or inefficiencies that could impact the customer experience or the overall success of the electrification products and services. Partner with Entergy operations organizations to align electrification products with operations and Op Co planning and strategies. 

Minimum Requirements

Minimum education required of the position

Bachelor’s degree in business, Engineering, Economics, Finance, Accounting, or related field or equivalent work experience.

Minimum experience required of the position

Proven (typically 6+ years) progressive experience in customer service, technical sales, sales engineering or other related roles.

Experience in leading and developing people.

Minimum knowledge, skills and abilities required of the position

Technical Skills:

Proven track record of driving growth and strong customer relationships Strong leadership and people management skills Excellent strategic thinking and problem-solving abilities Ability to analyze market trends and customer needs to identify growth opportunities Experience and understanding of overall utility operations processes and procedures Strong capabilities in prospecting, consultative selling, negotiation and closing new business Excellent communication and interpersonal skills Strong financial acumen and budget management.

Any certificates, licenses, etc. required for the position

 None

 

#LI-AH1

 

 

 

·      

 

 

 

 

 

 

 

 

Primary Location: Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119937
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.