The Opportunity

Hyatt seeks an enthusiastic Senior Manager to join our World of Hyatt loyalty team. In this role, you will be collaborating closely with the broader LAC commercial and operations teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Senior Manager, Loyalty, Latin America and Caribbean (LAC) is responsible for effectively driving World of Hyatt program goals and brand preference within the Latin America and Caribbean region, inclusive of all Hyatt brands. Collaborating with the loyalty and commercial teams, the Senior Manager will develop and deliver tools, resources, and content to increase program contribution for this fast-growing region of Hyatt’s portfolio, recognizing the unique needs of various operational models. Strong listening skills, strategic thinking, and cross-functional project management are critical to the success of this role.

This position reports to the AVP, Loyalty, Americas and Franchise, with a dotted line to the SVP, Commercial Services, LAC.

Key Responsibilities:

Serve as the primary World of Hyatt loyalty resource and ‘single point of contact’ for the Latin America and Caribbean region, driving loyalty compliance and adoption across key internal and external stakeholders. Represent a portfolio of 150 hotels.Drive commercial performance and Enrollment Success Rate goals for World of Hyatt in LAC, championing the program’s value through simplified tools and operational engagement.Collaborate with global loyalty functions to communicate new programs and updates to LAC hotels, ensuring consistency across all channels, including both managed and franchised properties.Engage, inspire, and align the organization around the value of the loyalty program through data-driven insights and sharing of best practices.Solicit feedback and identify the needs of operators and hotel leadership, partnering with internal stakeholders to deliver greater value and resources.Partner with adjacent business teams (e.g., UVC, AmStar, ALG Vacations) to identify and support initiatives that increase program value to members.Work with the Loyalty Analytics and Business Intelligence teams to develop data-driven strategies that measure behaviors leading to goal achievement.Develop materials for executive leadership presentations (e.g., Board of Directors, Owner’s meetings, OAC newsletter) and represent the program in leadership discussions and presentations.Support member-focused initiatives across functional areas within the broader Latin America and Caribbean region.Demonstrate a commitment to Hyatt’s core values and behaviors.Perform other duties, responsibilities, and tasks as assigned or required.

The Opportunity

Hyatt seeks an enthusiastic Senior Manager to join our World of Hyatt loyalty team. In this role, you will be collaborating closely with the broader LAC commercial and operations teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Senior Manager, Loyalty, Latin America and Caribbean (LAC) is responsible for effectively driving World of Hyatt program goals and brand preference within the Latin America and Caribbean region, inclusive of all Hyatt brands. Collaborating with the loyalty and commercial teams, the Senior Manager will develop and deliver tools, resources, and content to increase program contribution for this fast-growing region of Hyatt’s portfolio, recognizing the unique needs of various operational models. Strong listening skills, strategic thinking, and cross-functional project management are critical to the success of this role.

This position reports to the AVP, Loyalty, Americas and Franchise, with a dotted line to the SVP, Commercial Services, LAC.

Key Responsibilities:

Serve as the primary World of Hyatt loyalty resource and ‘single point of contact’ for the Latin America and Caribbean region, driving loyalty compliance and adoption across key internal and external stakeholders. Represent a portfolio of 150 hotels.Drive commercial performance and Enrollment Success Rate goals for World of Hyatt in LAC, championing the program’s value through simplified tools and operational engagement.Collaborate with global loyalty functions to communicate new programs and updates to LAC hotels, ensuring consistency across all channels, including both managed and franchised properties.Engage, inspire, and align the organization around the value of the loyalty program through data-driven insights and sharing of best practices.Solicit feedback and identify the needs of operators and hotel leadership, partnering with internal stakeholders to deliver greater value and resources.Partner with adjacent business teams (e.g., UVC, AmStar, ALG Vacations) to identify and support initiatives that increase program value to members.Work with the Loyalty Analytics and Business Intelligence teams to develop data-driven strategies that measure behaviors leading to goal achievement.Develop materials for executive leadership presentations (e.g., Board of Directors, Owner’s meetings, OAC newsletter) and represent the program in leadership discussions and presentations.Support member-focused initiatives across functional areas within the broader Latin America and Caribbean region.Demonstrate a commitment to Hyatt’s core values and behaviors.Perform other duties, responsibilities, and tasks as assigned or required.

Qualifications:

6–10 years of experience in management, marketing, and leadership roles.Proven analytical and critical thinking skills; proficiency with Excel-based modeling.Creative and innovative problem-solving approach.Track record of delivering measurable results and implementing change.Demonstrated ability to collaborate across a highly matrixed organization, with strong relationship-building and leadership skills; ability to lead through influence.Strong project management and organizational skills, with the ability to multitask effectively.Excellent communication skills, both written and verbal; experience presenting to senior executives is a plus.Required: Fluency in both Spanish and English.Preferred: Experience working across multiple hotels or brands is a plus.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Qualifications:

6–10 years of experience in management, marketing, and leadership roles.Proven analytical and critical thinking skills; proficiency with Excel-based modeling.Creative and innovative problem-solving approach.Track record of delivering measurable results and implementing change.Demonstrated ability to collaborate across a highly matrixed organization, with strong relationship-building and leadership skills; ability to lead through influence.Strong project management and organizational skills, with the ability to multitask effectively.Excellent communication skills, both written and verbal; experience presenting to senior executives is a plus.Required: Fluency in both Spanish and English.Preferred: Experience working across multiple hotels or brands is a plus.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.