Senior Manager, Incident and Issue Management

We are seeking a talented individual to join our Risk and Control Advisory team at Mercer Super. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

At Mercer Super, we’re building a safer, smarter, stronger future — for our members, our colleagues, our business partners, and each other. In a world of constant change, risk and compliance are essential. They give us the confidence, control, and clarity to act — and to keep doing the right thing. With strong foundations in place, we’re focused on growing capability, lifting capacity, and creating a future-ready ecosystem where our colleagues feel supported to step up and speak up. We don’t settle for good enough — we ask what better looks like, every day.

If you’re driven by purpose and ready to make an impact, this is your moment.

You’ll join a team with momentum, humility, and a deep belief that better decisions start with great people.

We’re looking for those who care about doing what’s right — for our members, our business, and one another — and who want to help shape the next chapter of superannuation in Australia.

We will count on you to:

Oversee the collection and analysis of quality incident data and trends, providing insights to relevant forums and stakeholders.Facilitate the incident management process via GRC, ensuring workflows are monitored and investigations are supported effectively. Collaborate with key stakeholders across lines of defence to coordinate the verification of breach reports submitted to regulators, ensuring accuracy and completeness of information.Review and ensure the comprehensiveness of root cause analyses and remediation/action plans, guiding the team on best practices.Develop and deliver comprehensive training programs focused on incidents, issues, and near misses to promote a culture of proactive risk management.

What you need to have:

Tertiary qualifications in a business-related discipline.5-7 years of experience in risk, compliance, and risk management within the superannuation and wider financial services industries.Current understanding of superannuation business activities/products associated regulations and guidance (e.g., APRA guidance, ASIC Regulatory Guides).Experience with GRC systems and incident management or remediation roles within the superannuation industry.Strong critical thinking, analytical skills, and process-driven thinking.

What makes you stand out:

Deep understanding of good practice incident and breach management frameworks and processes.Contemporary understanding of current and emerging regulatory priorities and focus areas.Robust understanding of both root cause and systemic analysis methodologies.Strong organisational skills with the ability to manage multiple priorities and meet deadlines.Experience in developing training materials and facilitating workshops.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.