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About Disney Cruise Line
Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.
About the Role
The Senior Manager, Hotel Operations will provide operational support for Hotel Lodging, Food and Beverage Services and Retail, Photo and Spa operation. Ensure successful execution across Disney Cruise Line Operations in Singapore.
Responsibilities
Serve as home base support for Hotel Operations and on-board leadersCollaborate with, and consult with each LOB within DCL Hotel Operations USA to achieve consensus and approval on standards, policies and proceduresConnect, and provide day-to-day support for Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food and Beverage Services and Retail, Photo and Spa operationsSupport operational efforts to ensure business practices, new initiatives and operating guidelines and standards are fully integrated into the DCL operationServe as on-site leader in Singapore for Disney Cruise Line meetings, representing Hotel Operations for Disney Adventure and other localized projectsInitial point of contact for any operational input or support needed by the shipboard teams and to be discussed with DCL Hotel Operations USA leadershipFocus on maintaining strong business relationships with Terminal Operations, on matters affecting Guest pre-arrival, embarkation and debarkation experience to the extent it impacts the Guest Services operation.Partner with 3PL for validating/communication shipboard supply needs, logistics and orders. Changes to orders adds/deletes and merchandise inventory management.Ensure day to day operational readiness, needs and supplies for all areasEncourage high morale, foster teamwork and partnership of leaders within the responsible lines of businessCommunicate, present and facilitate discussions on topics that require DCL Hotel Operations USA leadership involvement and decisionStay connected with DCL Hotel Operations USA leadership to ensure alignment across lines of businessQualifications
5+ years of experience in Hotel Operations, with a strong preference for oversight across multiple departments including Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food & Beverage, Retail, Photo, and Spa operationsProficient knowledge of Disney Cruise Line, including an understanding of Hotel or Resort OperationsProven critical thinking, creative problem-solving and decision making skillsProficient in time management, organizational capabilities, and balancing competing prioritiesAbility to build relationships with internal and external partners at various levelsCan work independently and collaboratively in a team environmentExcellent communication skillsAbility to handle confidential informationStrong attention to detailProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)Required Education:
Bachelor’s degree in Hotel Management, Hospitality or BusinessDesired Education:
Master’s degree or equivalentThe Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.