Job Summary

Job Description

What is the opportunity?

The Senior Manager, HEF Leads Management enables and manages the execution of the overall HEF Leads Strategy, which is core to HEF’s Distribution Strategy overall. This role enables & manages strategy development, strategic initiative leadership, and facilitates HEF Leads Management priorities in close collaboration with partners from across the enterprise.

What will you do?

Outline the HEF Leads Management Strategy to unlock advanced capabilities for routing HEF opportunities to the right advisor at the right time

Develop and evolve a multi-year roadmap for HEF Leads Management alongside key partners, ensuring initiatives are well defined, estimated and sequenced appropriately, and interdependencies are managed efficiently

Outline the north star for HEF’s Client Relationship Management Strategy, built on Client 360

Work with technology partners to build, iterate, and prioritize an integrated roadmap

Assist in the onboarding of Home Advisors to Client 360, and manage the backlog of Post-MVP C360 enhancements for HA and MS

Provide key updates to leadership (e.g. SMT, MBR, QBR) and the field (e.g. RP/RVP meetings, galas, etc.)

What do you need to succeed?

Must have:

5+ years of financial services experience (Home Equity Finance experience nice to have)

Experience driving complex, multi stakeholder initiatives/programs

Experience partnering across cross-platform groups (i.e. Regional Banking, Technology, Ops, Legal, Risk, etc)

Ability to translate complex ideas into impactful workstreams and outcomes

University Degree/MBA or extensive related work experience

Nice to have:

Experience in marketing, technology, and/or advice centre

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills

Adaptability, Budgeting, Business Oriented, Decision Making, Long Term Planning, Program Management, Resource Management, Results-Oriented, Team Management, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-16

Application Deadline:

2025-07-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.