An experienced people manager will lead a team of 8–10 Customer Success Managers (CSMs) within the Customer Success Center managing the customers with ARR below 300K, based in Kuala Lumpur, Malaysia. This leader is accountable for driving operational excellence, building team capability, and ensuring consistent value delivery to Oracle’s SaaS customers across the ASEAN region. Through effective coaching, performance management, and close collaboration with both internal stakeholders and external clients, the manager will drive strong customer adoption, maximize retention, and support continuous contract base growth (CBG) across the team’s portfolio.