San Francisco, CA, United States of America
10 hours ago
Senior Manager, Customer Success Communications

Job Requisition ID #

25WD91071

Position Overview

Autodesk is seeking a collaborative and experienced Senior Manager-level Communications Business Partner to support our Chief Customer Officer (CCO) with internal communications. This role will be based in AMER and will focus on supporting strategic Go-To-Market (GTM) communications that align with and amplify Autodesk’s global growth and customer success strategies.

You will act as a key communications partner to the CCO, helping to develop and execute impactful employee and leadership communications that clarify priorities, support strategy adoption, and elevate leadership visibility across regions.

You’ll be a part of the global Communications team, reporting to the Director of Customer & Partner Communications, and will work closely with colleagues across internal, external, and executive communications to ensure consistent and compelling messaging that advances Autodesk’s vision and revenue strategy.

Responsibilities

Support the development and execution of communications strategies for the CCO and Customer Success organization that improve understanding of our business strategy and highlight critical priorities and initiatives

Drive a well-organized and efficient communications approach—helping ensure all activities are planned and executed with sufficient lead time for input, collaboration, and refinement

Contribute to communications planning for key initiatives such as sales strategy, organizational changes, business performance, and cultural programs

Help coordinate internal communications events and activities (e.g., all hands meetings, town halls, written updates, digital channels) to boost employee engagement and reinforce Autodesk culture

Partner on the development of messaging frameworks that support Customer Success priorities and ensure global alignment across customer-facing teams

Create and support executive content, including presentations, strategic updates, and customer engagement materials

Attend select leadership meetings to support communication efforts and translate business strategy into clear, employee-facing messages

Work with field-facing and internal partners to ensure communication aligns with GTM initiatives and reinforces clarity for customer-facing teams

Coordinate with external and thought leadership teams to ensure internal CCO messaging aligns with Autodesk’s external voice and brand

Own communications deliverables from planning to execution—managing timelines, feedback cycles, and stakeholder input

May lead or mentor junior communicators and/or support cross-functional communications workstreams within the Customer Success organization

Contribute to GTM and company-wide communications projects, partnering across the Global Comms team during key business milestones

Minimum Qualifications

7+ years of progressive communications experience in a global, matrixed organization, with a preference for experience supporting GTM or Customer Success teams

Excellent storytelling, writing, and editing skills, with an ability to simplify and clarify complex business strategies

Solid business acumen and familiarity with sales, customer success, or GTM functions

Experience using AI tools to enhance workflow efficiency is a plus

Prior experience supporting senior commercial leadership or working within a SaaS environment is advantageous

Proven ability to work effectively with senior stakeholders and navigate fast-paced communications needs

Proficient in executive presentation tools (PowerPoint), internal channels (Slack, Teams, SharePoint), and visual storytelling methods

Strong collaboration and influence skills across global regions and functions

Based in AMER, preferably in the Pacific time zone, with flexibility to work across time zones; quarterly travel may be required

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $137,000 and $221,650. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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