Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

We are passionate about creating connections that matter, and we are looking for a Senior Manager, Customer Solutions & Integrations to help us achieve that vision.

In this exciting role, you will take the lead in designing and implementing innovative solutions that integrate seamlessly into our clients' ecosystems. You'll be at the forefront of driving customer satisfaction and engagement by leveraging your technical expertise and understanding of customer needs.

We're looking for someone who thrives on collaboration, can inspire teams to go above and beyond, and has a strong technical background to guide our solutions. Your goal? To create impactful customer experiences that not only meet but exceed expectations!

What You'll Do: Lead and manage the Customer Solutions & Integrations team, fostering a culture of collaboration and innovation. Work closely with clients to understand their unique needs, translating those into common solutions that drive success. Coordinate with cross-functional teams, including product development and sales, to enhance our offerings and ensure smooth implementations. Conduct workshops and training sessions for internal teams and clients, empowering them with the knowledge they need to roll out and optimize solutions. Leverage data and customer feedback to continuously refine and improve solutions, ensuring we remain at the cutting edge of customer experience. Monitor industry trends and competitor activity to inform strategy and position Sinch as a market leader in customer solutions.