The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

USCS is looking for a Senior Manager of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.

The Senior Manager USCS Risk ID & Assessment will:

•       Provide additional identification of risks throughout business processes and systems (along with business process owners)

•      Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)

•       Manage control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events to senior management, to facilitate informed decision-making

•      Manage categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)

•       Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)

•       Support risk management practices within the business

•       Support sharing insights, better practices, themes, etc. across the enterprise

Requirements:

•      4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)

•      Understanding of critical operational risk management lifecycle activities

•      Excellent project management, communication, and interpersonal skills

•      Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

•      Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications: 

•      Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 

•      Providing identification of operational risks throughout business processes and systems

•      Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

•      Enhancing risk assessments and associated methodologies

•      Managing independent control monitoring, including identification of control improvements

•      Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing

•      Managing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

•     Experience in financial services industry

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities