Job Title:

Senior Manager, Client Success

Job Description

Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client

Key Job Functions:

 Project ManagementEffectively manage projects through all phases, with support from team membersCollaborate effectively with project team members across functionsCoordinate with and manage the output of vendors/ external partnersPerform quality control functions on survey/research data, ensuring minimal/no errorsDrive operational process improvement and innovation

Client ManagementProactively provide updates and constantly communicate with clients on program status for continued engagementProvide ongoing consultation to clients  Contribute to best practice development and download of best practices to clients

Location:

MYS Kuala Lumpur - HSBC Bank Malaysia Berhad

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents