Overview About Business Unit: The Business Management team empowers our leaders to manage our client businesses, supporting them with business systems and processes enabled by the latest technology and data-driven insights for better decision making. We are primarily responsible for design, development and governance of the business data, delivery performance, resource management and project management of critical initiatives to realize corporate strategy and goals. The teams measure, manage, and connect business KPIs across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision, and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life. Why we are looking for you: We are seeking a dedicated Senior Manager, Client Business Operations to join our dynamic team in India. You will have a significant impact on redefining data into business insights and contributing to the future of our operations. Your expertise in financial modeling, process governance, and revenue tracking will be essential for maintaining accuracy and compliance. Your forward-thinking, inspire change approach will assist in anticipating business challenges and promoting proactive change. What you will enjoy in this role Collaborate with Client Engagement and Delivery Leadership on high-impact strategic and operational initiatives. Drive process transformation and automation to ensure scalability and efficiency in financial tracking and reporting. Influence business strategy by identifying trends, risks, and opportunities through data-driven insights and predictive analytics. Foster a high-performance culture by developing talent, mentoring team members, and building a strong talent pipeline. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Develop and drive thought leadership initiatives, crafting standard methodologies in financial governance, critical metric reporting, and data-driven decision-making. Take ownership of developing a dashboard with customized important metrics, facilitating structured vertical and account-level business reviews. Lead planning efforts by crafting a financial model for profit margin tracking, burn rate analysis, and revenue forecasting. Champion a data-driven culture, ensuring leadership teams leverage insights for key business decisions. Establish and maintain a governance framework for operational processes, promoting clarity and process adherence. Collaborate with cross-functional leaders to align operational processes with strategic business objectives. Build and mentor a high-performing team, encouraging a culture of accountability, collaboration, and professional growth. Qualifications MBA or equivalent degree, with 18+ years of experience in business operations, financial governance, and process automation. Demonstrated experience in planning, leading with innovative ideas, and effecting change within organizations. Experience in leading high-performing teams and mentoring emerging leaders. Strong experience in financial modeling, cost tracking, client billing, and revenue management. Expertise in process design, operational efficiency, and automation, with a track record of delivering transformation initiatives. Outstanding collaborator communication and executive communication skills, with the ability to influence and drive central initiatives. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.