As the Senior Manager of Business Transformation, you will have the opportunity to lead and influence key projects that drive operational excellence and innovation within our organization. This role is integral to our mission of optimizing processes and enhancing efficiency, thereby contributing to our long-term success and growth. By joining our team, you will gain valuable experience in managing transformative initiatives and collaborating with diverse teams, enhancing your leadership and strategic thinking skills. You will be part of an inclusive and supportive environment that values your professional development and well-being, empowering you to shape the future you envision.

Position Responsibilities:

Support the development and implementation of business transformation strategies to drive operational improvements and innovation.

Collaborate with departmental leaders to identify opportunities for process optimization and efficiency.

Manage and track project deliverables, ensuring alignment with organizational goals and timelines.

Analyze data to inform decision-making and measure the impact of transformation initiatives.

Facilitate communication and change management activities to support successful project execution.

Required Qualifications:

7+ years of experience in business transformation, change management, or a related field.

Demonstrated experience with 3+ years in managing projects using methodologies like Lean, Six Sigma, or Agile.

Bachelor’s degree in Business Administration, Management, or a related field.

Relevant certifications such as PMP, Lean Six Sigma Green Belt, or similar.

Knowledge of best practices in process design & documentation

Very strong influential skills, needs to work collaboratively with several stakeholders

Ability to assess effectiveness from a customer’s point of view

Preferred Qualifications:

Experience working in a cross-functional or matrixed environment.

Familiarity with digital transformation initiatives and tools.

Strong analytical skills with the ability to interpret complex data.

Excellent communication and stakeholder management skills.

Ability to adapt to changing priorities and manage multiple projects simultaneously.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement