Position Summary...Are you a dynamic leader with a knack for troubleshooting and a passion for improving system uptime? Join our team as the Senior Manager of Access and Operations Support, where you'll lead a dedicated team responsible for providing continuous technical support and developing innovative solutions to eliminate failure points within the onboarding and offboarding process.

What you'll do...Senior Manager: Access and Operations Support

Are you a dynamic leader with a knack for troubleshooting and a passion for improving system uptime? Join our team as the Senior Manager of Access and Operations Support, where you'll lead a dedicated team responsible for providing continuous technical support and developing innovative solutions to eliminate failure points within the onboarding and offboarding process.

Key ResponsibilitiesLeadership & Team DevelopmentEmpower and mentor your team: Foster a culture of continuous learning and professional development by providing guidance, mentorship, and opportunities for growth.Supervise and develop associates: Hire, train, and mentor team members, recognizing their achievements and ensuring diversity awareness.Strategic Technical SupportLead technical support initiatives: Guide your team in delivering continuous technical support and troubleshooting system issues, while developing strategic solutions to enhance system uptime.Access and support strategy: Develop and implement comprehensive strategies for access management and operational support to ensure seamless onboarding and offboarding processes.Stakeholder CollaborationEngage with stakeholders: Work closely with stakeholders to identify root causes of system issues and communicate resolutions to senior leadership.Partnerships: Collaborate with key stakeholders, including hardware, identity management, business owners, application owners, and internal Care teams, to remove hardware friction and improve processes.Project Management & ComplianceOversee project support: Manage and direct a team that supports projects across various divisions and platforms, implementing support plans, managing user access, and directing subject matter experts.Ensure user access compliance: Lead the resolution of critical issues to streamline user and access management processes, ensuring compliance for all onboarding and offboarding activities.Operational ExcellenceReal-time chat support strategy: Develop and evaluate staffing plans to ensure real-time chat support meets demand, especially during peak hiring periods.Hardware procurement strategy: Partner with the hardware procurement team to address hardware needs and ensure timely availability of necessary equipment.Change management: Lead change initiatives from concept to implementation, recommending technical and conceptual ideas, and assessing the readiness of technology solutions.Relationship BuildingBuild and maintain relationships: Develop strong relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs while promoting continuous learning and adaptability.Compliance & EthicsUphold company policies: Ensure compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implement related action plans and provide direction on applying these in executing projects.

Minimum Qualifications

Bachelor’s degree in engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area OR 4 years’ experience in technology, system management and integration, process design, or related area.Preferred Qualifications1 year of supervisory experience.1 year of experience leading project teams.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Logistics, Computer Science, or related field and 4 years’ experience in operations, retail, project management, or related area OR 6 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Managing budgets, Managing Vendor Contracts and Relationships, Master's degree in Business Administration, Project Management Certification, Walmart Home Office

Primary Location...

608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America