POSITION SUMMARY 

The Senior Logistics Representative Night Shift is responsible for leading the management of customer supply chain information and data within C.H. Robinson’s Transportation Management System. This role involves acting as a primary liaison between customers and internal teams to ensure seamless information flow and efficient transportation arrangements. The Senior Logistics Representative is expected to oversee and enhance existing processes, serve as a resource for junior team members, and drive improvements that align with C.H. Robinson’s project-based delivery model.   

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Ensure Transportation arrangements are made for shipments by the following: 

Monitoring and optimizing customer load boards and information flow in the Transportation Management System 

Overseeing the maintenance and organization of team mailboxes 

Managing exceptions and providing knowledge-based solutions to predefined processes 

Serve as a resource and support system for peers 

Document, organize, and continuously improve standard operating processes 

Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model 

Develop and update comprehensive operational metrics 

Act as the primary point of contact for assigned customers, fostering and maintaining strong relationships 

Collaborate with internal service teams to meet team and customer goals 

Facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

High School Diploma and/or GED 

Schedule: 12 AM - 8AM Monday - Friday

Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics 

Ability to work flexible schedule on occasion, including overtime hours when requested 

Ability to travel up to 5% (domestic and/or international) 

Site Specific: Fluent in English and the primary language of the applicable region 

Preferred: 

Bachelor’s degree from accredited college or university 

Demonstrated high level of proactivity and a strong focus on excellent customer service skills 

Proficient in Microsoft Office Suite of programs 

Ability to present to a variety of audiences, including some leaders 

Excellent written and verbal communication skills 

Skill in collecting, interpreting, and responding to customer feedback 

Ability to think critically, perform analysis, and solve problems 

Ability to work in a team oriented and fast-paced environment 

Proven ability to prioritize and manage multiple tasks and projects efficiently 

Demonstrated continuous improvement mindset 

Highly adaptable to ambiguous and changing environments 

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 

Values a diverse and inclusive work environment 

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.