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Job Details

The Operations Executive is responsible for order management, planning, and executing shipments, as well as handling customs procedures for both exports and imports. This role ensures that all tasks are completed correctly, timely, rapidly, and cost-efficiently. The Operations Executive will ensure that shipments are sent securely and efficiently while meeting the needs and expectations of customers and World Courier offices. Compliance with all relevant regulations and guidelines, particularly customs regulations for industrial service shipments, is essential. The role requires maintaining reliable transportation services and effective communication links among customers, suppliers, government authorities, and Operations/Customer Service.

Responsibilities:

Edit and maintain jobs (Exports/Imports) in TMS System

Perform a "Routing Check" regarding the selection and combination of different transport models (airplane, car, train, Aerolink)

Order drivers for the pickup and delivery of shipments at customer locations and freight companies

Check collected shipments in the office and prepare them for transport

Book and pre-advise shipments

Monitor shipments during transport and respond flexibly to any deviations from the plan

Continuously check notes in WorldStar/TMS and handle pre-advised shipments

Check planned departure or arrival times of flights in WorldStar & TMS ("Post Flight Check")

Verify internal debits and credits (Clearinghouse)

Recognize and utilize important information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos)

Work securely with all pertinent regulations (ADR/DGR/IATA) and relevant laws and ordinances

Use and maintain available technical tools (WorldStar, TMS, OpStar, BioStar, OrgaNice, Flight Monitor)

Manage the store-room (packaging, supplies, cooling media, etc.)

Communicate with national and international World Courier stations/Aerolink/agents

Build and maintain relationships with contractors/transporters (airlines, handling agents, rail, customs, government agencies, veterinarians, suppliers, etc.)

Perform preliminary actions, including:

Preconditioning and pre-placement of packaging materials and cooling media

Marking and labeling shipments as per regulations

Preparing and/or procuring all necessary documentation (HWB, MAWB, import/export permits, export customs paperwork, live animal certificates, dangerous goods declarations, etc)

Check transport documents as per GGVS/ADR/IATA-DGR. Carry out all customs formalities (Export/Import) through:

Inspection and/or procurement of necessary paperwork for import/export

Determining all customs and taxes, entering these in WorldStar & TMS

Complete customs declarations (electronic or via the internet) at the responsible customs office (Import/Export)

Load and unload packages scheduled for pickups/deliveries

Check correctness and completeness of consignments during pickups/deliveries

Consult with dispatching on the best route available for timely delivery/pickup

Ensure the House Way Bill is properly completed by the shipper and/or consignee

Use a cell phone to report on the progress or problems of deliveries and pickups, ensuring constant availability

Verify the good order of packages and/or envelopes

Provide a communication link between customers and office staff

Report customer feedback immediately to operations

Ensure that all assigned tasks are fulfilled correctly and timely

Maintain excellent cooperation with team members

Be courteous with all customers and use proper language at all times

Be dependable and avoid unexcused absences

Present a professional appearance by wearing clean clothes and maintaining a well-kept appearance

Always follow safety protocols at work

Perform additional tasks assigned by superiors that are related to the job or arise out of necessity

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Requirements:

Completion of education equivalent to 10+2 or higher in the Indian schooling/higher education system

Experience in logistics, cold chain, courier, or export/import

An IATA DGR certificate is preferred

Minimum Skills Required:

Fluency in spoken and written English, Hindi and Kannada - A MUST

Proficiency in MS Office tools

Knowledge of cold chain logistics and clinical trial logistics is an added advantage

Willingness to learn related software required for this role

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (India) Private Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned