Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** **What Does Success Look Like?** We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next- gen voice infrastructure. You’ll be responsible for building carrier- grade systems with high availability, low latency, and global scalability — powering mission-critical voice communication in our CCaaS plaIorm. This is a **hands-on leadership role** where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. **Seniority Level:** Principal / Individual Contributor with technical leadership scope **What You’ll Do** + Design and implement VOIP (signaling and media) infrastructure using **FreeSWITCH** , **Kamailio/OpenSIPs** , and **RTPEngine** + Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead initiatives for **scalability, observability, security, and resiliency** of our voice infrastructure + Troubleshoot live traffic and provide technical leadership during major incidents + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as needed + Coach and mentor junior/lead engineers in VoIP best practices **What Makes You Qualified?** + 12+ years of hands-on experience in the **Telephony / VoIP / CPaaS** domain + Strong knowledge of **VoIP Protocols** (SIP/SDP, RTP/RTCP) **, Networking fundamentals** (UDP/TCP/IP, DNS, MPLS), **QoS (** latency, jieer, packet loss migration). + Hands-on experience with **Session Border Controller (SBC), Media Servers and WebRTC.** + Expert-level understanding of **SIP** , **RTP** , **NAT traversal (ICE/STUN/TURN)** , and VoIP security (TLS,SRTP, fraud preven8on) + Hands-on development experience with **FreeSWITCH** , **Kamailio/OpenSIPs** , and **RTPEngine** + Experience in designing **carrier-grade telephony plaXorms** serving millions of calls + Strong systems programming and debugging skills in **C/C++** + Strong troubleshooting skills, with experience using **network monitoring and debugging tools** . + Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) + Excellent problem-solving, debugging, and performance tuning skills **Why You'll Love Sprinklr:** We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. **Compensation Range** $161.000 - $215.000 - $269.000 The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .