About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position utilizes understanding of Lumen’s target customer business needs and technical requirements, competitive environment and Lumen’s global product line and practices to provide a comprehensive solution and SoW to the customer. The Sr. Lead Technical Business Development Manager, or Sr. Pre-Sales IT Solutions Engineer is accountable for Lumen professional services solution strategy for scoping solution and level of effort (LoE), pricing and margins, and bookings. Consulting/Managed services primarily focus on Technology services portfolio including but not limited to, SAP, Cloud and Infrastructure Consulting, Network Consulting, Migration Consulting, Service Management, Custom Implementation and Steady State Operations & Maintenance, Remote Application & Infrastructure Monitoring and Management, Contact Center and Unified Communication Consulting, Application Development, Testing and Management Consulting, Big Data as a Service, and Data Science Consulting practices. 
 
Responsibilities include assisting the sales organization in the identification of potential opportunities for consulting, professional and managed services at new prospects as well as existing customers, proposing, and closing solutions to new business opportunities, creation and refinement of solutions that include multiple services, creation of proposals and RFP responses, Statements of Work, pricing, customer negotiations and transitioning to the delivery teams.

The Main Responsibilities

 •In collaboration with Sales, identify and capture revenue/cross-sell/upsell opportunities for new and existing customers
•Identify, understand and solve complex professional service requirements 
•Develop services solutions utilizing Lumen capabilities and eco system partners’ 
•Present solutions and approaches effectively to customer and internal executives
•Communicate effectively with customers, peers, superiors and subordinates
•Write Statement of Works and ROM Proposals. This is very critical part of the job
•Quality and Completeness of Statement of Works and ROM Proposals is very important.
 
Additional Responsibilities:
•Interface with Sales and account management resources to identify and refine new opportunities
•Meet with existing customers and new sales prospects to effectively pitch Lumen professional services capabilities and proposed solutions
•Interface with various Lumen teams including, Marketing, Procurement, Service Delivery, Legal, Contracts, Billing, Product Management, Engineering etc. as required
•Educate Sales on professional services and solutions portfolio periodically, such as through brown-bag sessions
•Attend sales team meetings periodically
•Contribute to creation of reusable, knowledge artifacts for the professional services team
•Pre-sales Support
•Customer Experience
•Data System Updates

 

What We Look For in a Candidate

•MUST have great English language communication and written skills to be able to write SOWs/Proposals. Job requires writing Proposals and SOWs on daily basis.
•Minimum 15+ years progressive experience, including 3 to 5 years in consulting/business development, technical management and/or operational experience 
•MUST have 5+ years of pre-sales solution engineer experience in IT space
•MUST have experience and skills to quickly scan through RFPs, and create and drive solutions and SoWs
•MUST be able to interface with customer remotely to gain necessary requirements and drive solutions
•MUST be able to present solutions to the customers
•Excellent planning, decision making and problem-solving skills
•Ability to work in a high paced environment with changing priorities, and work a consistent stream of incoming opportunities, one after the other, and produce statement of works
•Ability to juggle multiple parallel opportunities, adept at multi-tasking
•Ability to efficiently utilize MS Office Suite of Applications specially Word, Excel and PowerPoint
•Detail oriented in solution development and SOW creation following SMART framework
•Ability to utilize a consultative mindset to probe and understand customer requirements and then create appropriate solution covering one or more of the standard/non-standard professional services offerings that Lumen can offer
 
Preferred:
•Demonstrated level of success in the pre-sales support to consulting and professional services opportunities, as individual contributors
•Industry knowledge of Professional Security Services, SAP, migrations, SLAs, contract terms, service management and reviews, cloud, (SaaS, PaaS, and IaaS) platforms (AWS, Azure etc.) managed hosting, colocation, datacenter operations, ITIL/ITSM and IT Services such as ITO, Design & Transition/Migration, BCDR, Strategic Consulting, ADM, QA, Remote Infrastructure Management etc.

Required:

Bachelor’s degree or equivalent education8+ year’s experience

Preferred:

Master’s degree6+ year’s experience

Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$136,121 - $181,494 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$142,603 - $190,137 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits

Bonus Structure

 

#LI-Remote

Requisition #: 339898

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
09/16/2025