About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Annual Salary: $134,000.00 - $159,500.00 (Amount based on relevant experience, skills, and competencies.) At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry. About This Job The main purpose of this job is to develop and execute the global IT outsourcing strategy. This position will be responsible for managing strategic relationships with onshore, offshore and nearshore service providers, while ensuring the delivery of high-quality IT services aligned with business objectives. Essential Functions + Develop and implement comprehensive IT labor outsourcing strategies that align with organizational goals and drive operational efficiency + Drive multiple program initiatives simultaneously with effective prioritization, risk management, process improvement and effective communication + Deliver results in an agile, ambiguous, fast-paced environment + Lead vendor selection processes, including RFP development, evaluation, and contract negotiation with global IT service providers. Ensure compliance with internal or external requirements + Build and maintain strategic relationships with key stakeholders, including executives, business unit leaders, and service provider leadership teams + Establish governance frameworks and operating models for managing outsourced IT services and partnerships + Design and implement performance metrics and SLAs to measure vendor effectiveness and ensure service quality + Manage transition projects for newly outsourced services, including knowledge transfer and operational handover + Drive continuous improvement initiatives across outsourced IT operations, identifying opportunities for service enhancement and cost optimization, and influencing change at all levels of the IT organization. + Create and manage annual budget for operating and capital expenses required to sustain or improve IT labor outsourcing + Communicate decisions, priorities, and relevant information to stakeholders effectively + Communicate the current state of the program on a recurring basis to IT Leadership and other stakeholders. Establish, measure, and report quality metrics on the effectiveness of the program and process improvement initiatives. + Perform other duties as assigned Knowledge, Skills & Abilities Required + Strong knowledge of the concepts and principles involved with operating a large IT function + Strong knowledge of IT service management frameworks (ITIL) + Strong knowledge with various outsourcing models (managed services, staff augmentation, project-based) + Strong knowledge of global IT market trends and provider landscape + Strong financial management knowledge, including budget planning and cost optimization + Strategic thinking and ability to align IT outsourcing initiatives with business objectives + Outstanding influence and stakeholder management capabilities + Comfortable with ambiguity and inspired to drive out clarity as part of the strategic planning and execution of the program + Strong contract negotiation, change management and organizational transformation skills + Excellent presentation, analytical and problem-solving skills + Strong ability to develop and execute strategies and implementation plans + Strong ability to manage multiple stakeholders and associated collaborations + Strong ability to build and sustain partnerships internally and externally + Proven ability to successfully manage large-scale IT sourcing relationships with major global service providers + Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities + Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills + Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values + Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook Education & Experience + Bachelor’s degree in Information Technology, a related field, or equivalent combination of education and experience required + 10+ years IT experience with a deep understanding of IT service delivery models, including infrastructure, applications, and support services required + 10+ years experience in contract negotiation, service level agreement development, and vendor governance + 10+ years experience working with offshore and nearshore delivery models across multiple geographies including implementations, metrics development and tracking, and ongoing management required + Agile methodologies for application lifecycle delivery experience required **Must be eligible to work in the US without sponsorship now or in the future ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior IT Sourcing Service Owner job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $134,000 to $159,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. #LI-Hybrid The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team. Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team) Want to be notified of positions that fit your preferences? Follow these easy steps: + Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner + Sign-up up for Job Alerts + We’ll contact you about positions that match your skills and interests Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.