Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Senior IT Specialist based in the Lisbon office, you will play a pivotal role in ensuring operational excellence, providing high-quality 1st and 2nd line technical support, and driving innovation through IT project involvement. You will be a key team member in a regional and global context, contributing to BCG’s continuous improvement and digital enablement efforts. You’ll interact with local and international teams, resolve end-user technical issues, and ensure alignment with global IT policies and best practices.

 

Key Responsibilities:

 

Technical Support & Operations

Provide onsite and remote support for various platforms (PC, Mac, iOS, etc.)Support and troubleshoot Microsoft Windows, Mac OS, Microsoft Office, VoIP, Active Directory, SCCM/imaging software, and cloud file-sharing servicesHandle LAN/IP networking issues using structured approaches such as the OSI modelMonitor, maintain, and document IT asset inventory and hardware trackingSupport and manage video conferencing tools, Cisco, Poly, Neat, Zoom, MS Teams, WebEx, etc.Handle ticket logging and escalation using Service NowAssist with user profile configuration, laptop setup, and data migrationsEnsure local infrastructure is well maintained and up to dateCoordinate with vendors and third parties as needed

Project & Concept Implementation

Work on locally and globally driven IT initiatives and projectsTranslate user requirements into scalable IT solutionsDevelop and introduce innovative IT concepts in alignment with business needsContribute to the planning and rollout of new technology deploymentsLeverage emerging AI technologies and automation frameworks to streamline incident resolution, optimize IT service delivery, and proactively identify system issues before they impact users

What You'll Bring

Required Qualifications:

University degree in IT, Computer Science, or equivalent experienceMinimum 3–5 years in an IT support or systems roleITIL Foundation certified (v3 or v4)Strong knowledge of Microsoft technologies, networking, and cloud infrastructureFamiliarity with tools such as Trello and Slack is a plusBasic scripting and database management skillsExposure to project management or relevant certifications is advantageous

Core Competencies:

 

Customer Focus

Strong customer service orientation with a “first-time fix” mindsetProactively resolves issues with a sense of urgency and professionalismCommunicates clearly and empathetically, both in writing and speech

Communication & Collaboration

Able to explain technical concepts to non-technical users and leadershipComfortable interacting with both junior and senior staffEffectively communicates with virtual and global teamsReceives and provides balanced, honest feedback

Work & Problem Management

Highly organized, able to prioritize and manage tasks under pressureTakes initiative, demonstrates flexibility, and meets tight deadlinesRecognizes limitations and escalates appropriatelyExercises sound judgment and initiative independently

Team & Leadership Attributes

Reliable team player with a cooperative and respectful attitudeRole model for integrity, patience, and professionalism under stressMaintains confidentiality and complies with BCG’s values and information protection standards

Additional info

This role may require occasional travel across BCG Iberia officesSome lifting/moving of IT equipment is expectedA mobile phone will be providedShared office space

*Note: This job description reflects the primary duties and responsibilities for this role, but it is not exhaustive. Tasks may evolve with the needs of the business.*

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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