MAKE HISTORY WITH US! 

 

At PMI, we’ve chosen to do something incredible.  

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity.  So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

 

JOIN US!

 

Ensure operational stability and drive continuous improvement in a complex HR technology landscape.

 

About the Role

 

We are seeking an experienced and proactive Service Manager to manage the day-to-day operations of our global Compensation and Operation Skill Management with SAP SuccessFactors Compensation, Performance and Succession & Development modules in its core. This role sits at the intersection of technology, process, and service delivery, ensuring our solutions are stable, efficient, and continuously evolving to meet business needs.

 

Your day-to-day

 

• Ensure stable business-as-usual (BAU) operations for Compensation and Operation Skill Management processes and systems

• Own and manage the continuous improvement backlog in close collaboration with process owners—overseeing initiatives from definition through to implementation

• Engage solution architects and subject matter experts (SMEs) to refine and deliver more complex enhancements

• Manage release cycles for SAP SuccessFactors in Compensation and Skills Management areas, coordinating across internal and external stakeholders

• Lead a small team of system experts responsible for configuration, issue resolution, and incident management in scope

• Collaborate with cross-functional teams to ensure timely delivery of upstream and downstream system changes

• Oversee diverse technology landscape, including a central SaaS platform, critical integrations, and complementary satellite systems

• Ensure compliance with SLA, global IT policies, regulations, and security standards for all services under management

• Oversee delivery performance of external partners and contractors, including light vendor management activities

 

 What is needed to succeed in this Role?

 

• Proven experience in service or systems management within HR, compensation, or enterprise SaaS environments

• SAP SuccessFactors Compensation experience of 4 years+, including working as functional lead is a must, Employee Central, PMGM, or Succession - optional

• Demonstrated success in managing system operations, release planning, and continuous improvement initiatives

• Experience managing technical teams, including external vendors or contract staff

• Strong stakeholder engagement and coordination skills across cross-functional teams

• Familiarity with system integration landscapes and SaaS-based enterprise applications

• Solid understanding of IT service management (ITSM) principles and frameworks

• Excellent communication skills, with the ability to translate between business and technical stakeholders

 

There are many IT Organizations out there, so why should you join ours?  

 

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:  

 

Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive 

 

Every single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you.  

Together, let’s deliver a smoke free future.