Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Key Responsibilities:

Works with clients to define and manage the scope, strategy, requirements and implementation of projects.Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives.Identifies, analyzes, mitigates, documents, and controls project risks.Provides effective and regular communication within the project team, stakeholders, sponsors and management.Identifies resourcing needs for the project and establishes roles, expectations, and goals with team members.Participates in negotiation of contract terms and conditions and ensures compliance with contract terms for project consultants and vendors.Identifies project issues that impact project delivery and escalate to management.Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.Manages multiple small and/or medium-sized projects ensuring project deliverables are brought in on time, within budget and quality targets.Assists in hiring project staff, and developing, motivating, coaching, advising and managing the project team.Manages the technical components of the project or acts as the manager of personnel, including evaluating personnel.Liaises between project team, project sponsor, and client group.Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.

Job Requirements:

Ability to think strategically, assess alternatives for short-and long-term impacts and act decisivelyExperience working with project planning and tracking toolsAbility to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriatelySome knowledge of technology platforms and environmentsGood understanding of annuity products, administration compliance, operations and systems including business desktop applications (e.g., Microsoft Office), and relevant financial productsExperience using a defined project management and/or SDLC methodologyUnderstanding of Managed Service Provider ticketing and Alert Management Systems

Decision Authority:

Provides professional advice – takes a lead role of process or program executionIs accountable for own work and contributes to setting standards through expertise in own job discipline that impact others’ deliverablesWork is guided by cascaded policies or business plansMay lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests

Skills:

Project ManagementKPI TrackingBudgetingTechnical DocumentationCoachingStakeholder Management

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid