\nAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \nSenior IT Program Manager - Provo, Utah\nWhy We Have This Role\nWe are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.\nHow You’ll Find Success:\n\nProgram Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.\nStakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.\nChange Navigation - Anticipate blockers and manage ambiguity with composure and clarity.\nClear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.\n\nHow You’ll Grow:\n\nEnterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.\nCross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.\nDelivery  Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.\nExpand your impact by shaping repeatable delivery models for future transformation initiatives.\n\nThings You’ll Do:\n\nEnd-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.\nRequirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.\nCollaborate with stakeholders to define scope, success metrics, and delivery milestones.\nManage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.\nTrack program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.\nConduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.\nProvide mentorship to junior project managers and contribute to continuous improvement initiatives.\n\nWhat We’re Looking For:\n\n5+ years of experience managing IT programs of large-scale projects, preferably in complex environments.\nProven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.\nStrong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)\nExperience managing risk, scope, and dependencies across teams with competing priorities.\nExceptional communication and stakeholder engagement skills, including executive level reporting.\nAbility to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.\nBachelors’ degree in Business, Technology or related field.\nProject Management Professional or PRINCE certification\n\nWhat You Should Know About This Team:\n\nWide Impact: System changes have broad visibility and significant impact across the organization.\nContinuous Learning: Opportunities for growth and expanding the scope of responsibilities.\nCollaborative Environment: Work across multiple departments to optimize systems and processes.\nAmazing Team Culture: Highly collaborative and supportive team culture\n\nOur Team’s Favorite Perks and Benefits:\n\nExperience Bonus Program: Unique experiences on the 1-year anniversary.\nWellness Reimbursement: Support for employee wellness.\nMental Health Benefit: 24/7 support for employees and dependents through Headspace.\nCertification & Ongoing-Learning: Access to various on-demand courses and certifications.\n\n \nJoin us in driving effective and innovative solutions for our organization!\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n