The successful candidate will play a pivotal role in the eMPF project, contributing to both large-scale data migration and the development of a new pension system. This initiative involves migrating extensive datasets to the eMPF platform and designing a modern, feature-rich system tailored to the evolving needs of our pension business. A key focus will be on enhancing the digital servicing landscape, including the development of mobile-friendly interfaces to deliver an improved and seamless user experience. **Position Responsibilities:** + Collaborate with various departments to review and analyze business requests, ensuring alignment with company priorities and strategic objectives. + Translate business needs into clear and concise user requirement documents, functional specifications, and visual mock-ups for proposed IT solutions. + Conduct impact assessments and recommend cost-effective, scalable solutions that support business growth and operational efficiency. + Facilitate discussions and build consensus among stakeholders, business partners, and IT development teams to ensure shared understanding and alignment. + Lead and participate in all phases of project planning and execution while tracking requirements, deliverables, and testing progress. + Serve as a subject matter expert (SME) for internal business systems, promoting best practices and continuous improvement. + Deliver effective system training and support to business users, ensuring smooth adoption and optimal usage of new tools and features. + Define test strategies, develop test plans, and manage testing teams to ensure solutions meet business objectives and quality standards. + Take ownership of system and project-related issues, driving root cause analysis and resolution in a timely manner. + Design and generate reports to meet business and regulatory requirements, perform data analysis, and ensure data integrity. + Mentor and coach junior team members, fostering the development of their business analysis skills and professional growth. **Required Qualifications:** + Degree holder in information systems, business administration or related discipline. + At least 8 years of experiences business analysis, ideally in pensions, insurance or financial services + Familiarity with MPF regulations and experience in Mandatory Provident Funds application development is a strong advantage + Well organized and attentive to details, flexible with working hours + Good analytical and problem-solving skills, and disciplined with project scheduling + Self-initiated and have a strong drive to learn + Good understanding in SQL and experience in APIs + Experience with Agile methodologies, Jira and Confluence is essential + Able to clearly articulate business processes and ideas verbally and in written English + Experience and knowledge in complicate testing execution and support + Experience in leading junior team members and groom them to work independently **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido