Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled and experienced Senior IT Analyst Applications to join our Order Fulfillment & Procurement -CAT IT Division

Job Description Summary

We are looking for a skilled professional to join our OF&P Supply Chain team as an Application Support Lead. This role offers the opportunity to drive our Supply Chain Transformation initiatives by supporting key transformation efforts, streamlining support processes, and championing continuous improvement.

Job Details

The preference for this role is to be based out of Bangalore, PSN Office

What you will do

Provide technical support for the multiple integration platform used with in supply chain system AWS,Python,Java, Snowflake, etc including troubleshooting and resolving issues.Lead 10+ vendor team members for issue resolution, MTTR tracking and maintaining system health.Provide support for supply chain applications with continuously looking to improve the system and support performance by applying permanent fix for repetitive issues.Apply latest technology AI, Automation for the continuous system improvement and better user experience.Monitor system performance and ensure optimal operation.Collaborate with IT and business teams for continuous improvement.Develop and maintain documentation for system configurations, processes, and procedures.Providing additional guidance to resolve issues arising from a gap in user knowledge / understandingProviding support for data quality issue and manage the vendor for effective issue resolutionParticipates in developing, coding and testing applications for multiple projects.Manage IT controls across all applications to ensure compliance, security, and operational integrity.Oversee application and infrastructure vulnerabilities, implementing timely remediation strategies to keep systems secure, up-to-date, and aligned with industry best practices.Prepares technical design documents and blueprints for applications.

 What you will have 

A bachelor’s degree in engineering with approximately 10 years of extensive IT experience.Proven leadership experience of 4+ years, guiding teams and driving results.Solid understanding of Agile development methodologies and DevOps practices.Strong customer focus with excellent professional communication skills.A self-starter with a blend of technical expertise and business acumen.Ability to communicate complex technical concepts clearly with management, cross-functional teams, and external partners.Skilled at building and maintaining strong relationships across all levels of the organization.

 Additional Information:

This position requires candidate to work a 5-day -a -week schedule in the office

Skills desired:

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Extensive Experience:
• Manages application-related issues, implications, and approaches with clients.
• Evaluates key interfaces and interdependencies among core applications systems.
• Explains features and benefits of core applications for consideration by business units.
• Implements existing and planned application enhancements in major business units.
• Tracks data flow between own applications and core applications in other business areas.
• Plans enhancement, conversion, and retirement strategies for core applications.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
Level Extensive Experience:
• Facilitates in application design reviews and walkthroughs.
• Creates and evaluates technical alternatives for complex applications.
• Interprets application services such as API; integrates them with technical design.
• Develops various, distinct and multiple technical application designs.
• Prepares technical design documents and blueprints for applications.
• Explores and evaluates application design considerations for multiple technologies.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Working Knowledge:
• Tracks problems associated with the quality and effectiveness of application software.
• Researches the benefits and drawbacks of an organization's application software.
• Drafts application software usage for the department's needs.
• Provides instant support for end users of application software.
• Implements a specific application software under the supervision of management.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:
• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Extensive Experience:
• Designs and develops applications or technology interfaces and bridges.
• Documents existing best practices for system or technology integration processes.
• Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative.
• Delivers training on major issues, interfaces, considerations and potential pitfalls and risks.
• Discusses with line areas on data, technology and application integration issues.
• Advises others in how to integrate projects across multiple technologies.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Extensive Experience:
• Verifies the proper flow of transactions across all input, output and storage channels or devices.
• Evaluates interoperability of new systems with existing systems during the beta testing phase.
• Supervises the testing of complex, multi-platform and distributed applications.
• Designs processes to ensure that the system meets and maintains requirements and expectations.
• Coaches end users on the development of test data and test scenarios for system validation.
• Manages the execution of test plans, including resources, strategies, schedules, processes and tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Working Knowledge:
• Discovers, analyzes, and resolves hardware, software or application problems.
• Works with vendor-specific diagnostic guides, tools and utilities.
• Handles calls related to product features, applications, and compatibility standards.
• Analyzes code, logs, and current systems as part of advanced troubleshooting.
• Records and reports specific technical problems, solving processes and tools that have been used.

What you will get:

Work Life HarmonyEarned and medical leave.Relocation assistance

Holistic Development

Personal and professional development through Caterpillar ‘s employee resource groups across the globeCareer developments opportunities with global prospects

Health and Wellness

Medical coverage -Medical, life and personal accident coverageEmployee mental wellness assistance program

 Financial Wellness

Employee investment planPay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

July 15, 2025 - July 28, 2025

Caterpillar is an Equal Opportunity Employer.

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