The Senior Insurance Broker has the responsibility for a portfolio of clients and prospects with accountability for retention of clients and new business development. This includes managing and developing client and Willis Towers Watson relationships, growing the portfolio within the business unit and responsibility for targeting and converting prospects.

As a senior broker in our team in Zagreb, you will put the interests of clients and the integrity of the market at the heart of the way you do business.

The Role

• Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards
• Support the BU in accurate budgeting, forecasting and tracking of revenue
• Deliver high levels of client service in line with standard operating procedures
• Manage client pricing to ensure each client meets agreed target profitability levels
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
• Communicate effectively with clients, associates, markets and others where appropriate to maximize service delivery levels
• Development of service plans that define the engagement and timing of engagement with the client
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
• Grow existing portfolio by identifying new, and/or existing opportunities
• Import policy information and documentation in local broking system and company platforms

The Requirements

• Must obtain a state Insurance Brokerage License by 31 December 2025
• A proven track record in Insurance or Underwriting is essential
• A good knowledge of the insurance market in order to address client and technical issues
• Preferably educated to degree level or relevant industry experience
• Excellent communication skills in Croatian and English, proficiency in further foreign languages a plus
• Analytical and problem solving skills with a strong orientation to detail
• High level knowledge of Microsoft Power Point, Excel, and Word required
• Well-developed organizational skills with the ability to anticipate needs, exercise independent judgment and prioritize and balance multiple assignments simultaneously
• Positive and effective interpersonal communication, listening and writing skills essential
• Self-motivated, goal oriented and collaborative working style
• An uncompromising commitment to provide “proactive service” and expertise to our customers and serve as their Client Advocate

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.