Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Instructional Developer

What does a successful Senior Instructional Developer do at Fiserv?

As a Senior Instructional Developer, you will create and maintain vivid, user-centric documentation and training materials adhering to Fiserv style guidelines. You will play a key role in developing instructional content and annual review documents for machine operators, print operators, and other essential processes to ensure seamless operations.

What you will do:

Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write, and revise instructional materials, including tutorials, SOPs, training class materials, and API documentation.Develop and maintain documentation for various audiences, from non-technical end users to stakeholders and clients.Establish and uphold team policies and procedures, conforming to existing styles, policies, and procedures.Conduct annual reviews of documents and oversee peer editing and production review work.Write documentation for machine operators and print operators ensuring clarity and usability.

What you will need to have:

5+ years of experience in writing complex documentation and developing instructional materials.5+ years of experience using Microsoft Office including SharePoint or similar applications.5+ years of experience with technical writing, production, and technical editing.Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.Prior experience with consulting with subject matter experts from engineering, support, and product management.

What would be great to have:

BA/BS in Technical Communication or related discipline and/or equivalent military experience.6+ years of experience in instructional design and developing IT-related training materials.Certification in Technical Communication or Instructional Design.Experience with creating API documentation for external developers.

Perks at Work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.