As a Senior Analyst in the customer or operations analytics team, you will work with your line manager to maximise impact and value of your projects. You will achieve that through the application of your technical expertise, appropriate analytical techniques, clear storytelling, recommendations and timely delivery. This is a hands-on role and you could be expected to work on several analytical projects independently and simultaneously.
We are looking for Partners who are passionate about solving business problems, with curious and pragmatic mindsets. In addition, we are looking for analysts who not only have good technical knowledge, but who also have the ability to apply those skills in a practical and time sensitive way with great communication.
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Salary : up to £60,000 (depending on experience)
Contract type - Permanent
Flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.
Location - This role is based at our London Pimlico Head Office.
Internally this role is called - Senior Analyst
Key responsibilities
You will be proactive and be able to create business value and improve business decision making using analytical techniques. You will be responsible for delivering your projects on time and to the necessary standard.
Day to day you will:
Manipulate, analyse, build models and draw conclusions from large data sets to impact decision making
Identify the right analytical approach and methodology to answer business questions
Be responsible for your own deliverables e.g. on time, right quality, analytically correct
Communicate projects and recommendations clearly and concisely to create value
Understand your stakeholders’ commercial strategies and goals to identify opportunities to create value
Develop good relationships with stakeholders and become an extension of their team
Be an active contributor to the Analytics and Data Science team and the Profession
Understand and engage other parts of DI&A as necessary
Ensure that all work complies with the General Data Protection Regulation (GDPR) and adhere to all Partnership risk management and data privacy and security policies.
Invest in your personal and professional development utilising the opportunities available to you
Demonstrate a flexible approach to working, joining projects as needed and/or supporting colleagues to secure the success of those projects.
Actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.
Essential skills/experience you’ll need
Experience generating analysis that goes beyond automated reporting, and provides insight that leads to solving business problems
Demonstrable experience with SQL, Python/R, Visualisation Tools such as Tableau
Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar
Demonstrable experience in an analytics team applying advanced techniques.
Desirable skills/experience you may have
Experience of creating value from customer or operational analytics
Experience of interacting with senior stakeholders
Experience of influencing decisions through the use of analytics.
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Closing Date:
August 24, 2025
Pay:
Contract Type:
Hours of Work:
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Where You'll Be Working:
London Central Office, 1 Drummond Gate, London, , SW1V 2QQABOUT THE PARTNERSHIPWe’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.