General Information Req # WD00082395 Career area: Sales Support Country/Region: United States of America State: North Carolina City: Morrisville Date: Sunday, May 11, 2025 Working time: Full-time Additional Locations:  * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements We are seeking a proactive and detail-oriented Sales Team Lead to support sales excellence through coordination with our offshore vendor teams, ownership of subject matter expertise, and quality assurance initiatives. This role is critical in bridging operational delivery, training, and continuous improvement, with a strong focus on customer experience, compliance, and performance metrics. 

Key Responsibilities:

Vendor Support & Oversight:
Serve as the primary point of contact for offshore vendor teams, ensuring alignment on performance goals, service delivery expectations, and escalation handling.Customer Feedback Analysis:
Review and analyze customer survey results on the sales team to identify trends, share insights, and collaborate with cross-functional teams on improvements.Subject Matter Expert (SME) Coordination:
Own and manage the SME process, including assignment, performance tracking, and updates to documentation and processes.Training & Scheduling:
Coordinate and schedule training sessions on updated products, new releases,  processes, tools, and policies. Ensure timely delivery and participation from relevant stakeholders.Boot Camp Facilitation:
Lead onboarding and refresher boot camp sessions focused on core policies, procedures, and solution selling excellence standards.Quality Assurance & Readouts:
Monitor and report on quality assurance assessments, preparing readouts for leadership and vendor partners with actionable recommendations.Process Improvements:
Identify gaps or inefficiencies in current sales processes and collaborate with key stakeholders to drive continuous improvement initiatives.

Position Qualifications
Basic:

5+ years of professional experience with a Bachelor’s Degree7+ years of professional experience with High School/GED3+ years of experience in sales, operations, training, or quality assurance, preferably in a customer service or support environmentProficiency with common productivity tools (e.g., Microsoft Office Suite, Google Workspace) and quality monitoring systems

Preferred

Experience leading teams or projects, particularly across global or offshore operationsStrong analytical skills with experience interpreting customer feedback and quality metricsExcellent verbal and written communication skillsComfortable presenting readouts and facilitating training to small and mid-size groupsAbility to manage multiple priorities with a strong attention to detail and deadlines

What We’re Looking For:

Solid understanding of Lenovo’s sales, solution selling, and operational workflowsPrevious experience collaborating with vendor teams or sales trainingStrong communication skills and comfort presenting data, findings, or training content to peers and leadershipDemonstrated ability to manage time, priorities, and multiple workstreams effectivelyKnowledge of internal Lenovo systems, Sales methodologies, QA platforms, and customer experience tools is a plusStrong interpersonal skills and the ability to work cross-functionally in a fast-paced environment

            
This role requires availability from 10:00 AM to 7:00 PM, Monday through Friday, with occasional holiday coverage.

The base salary range budgeted for this position is $60,000- $90,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.

This role is ideal for a motivated individual who enjoys cross-functional leadership, thrives in fast-paced environments, and is passionate about enhancing sales team performance through process excellence and training.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville