Wolters Kluwer Health empowers clinical providers, academic institutions, researchers, healthcare providers, pharmacies, and more by integrating cutting-edge healthcare software, evidence-based practice, artificial intelligence (AI), and generative AI into care delivery.   Our Ovid brand, which includes the world’s most trusted medical research platform, has been a vital part of healthcare for over 20 years. Ovid delivers thousands of full-text journal articles, eBooks, database resources, and workflow tools in a single integrated solution.

We are looking for a Senior Inside Sales Representatitve to support the Regional Sales teams in their activities.

Primary Responsibilities

Work closely with Sales, Pricing, Customer Support and our Distributors in the preparation of proposals, quotes, order forms and License Agreements:

draft pricing for direct orders and distributor orders, including requests to pricing team for custom quotes

prepare proposals and reports (including usage statistics, upsell opportunties)

monitor all open price requests sent to the pricing team and report on status

store pricing received from the pricing team or Publisher price proposals

enter new and renewal quotes into Orion, generate final Order Forms

coordinate creation, distribution and acceptance of License Agreements

Engage in effective customer communication. This will include:

Routine contact with distributors / customers as agreed

   provide new and renewal price quotes

   renewal status reports and assisting with chasing outstanding orders

Follow up inquiries/leads received by Salesforce, phone and/or mail, as appropriate/as directed, pass to managers for follow up where necessary

Mailings, as directed; includes:

preparing mailing lists, setting up and maintaining SalesForce contact groups

assist Sales in conducting their own mailings using templates when available

conduct e-mailings from Outlook / Salesforce

tracking responses as appropriate

Carrying out calling campaigns, as directed, including:

renewal follow-up

lead qualification for specific campaigns

recording and reporting outcomes and follow-up as appropriate

providing feedback to team on activities

maintain accurate records of sales activities within the internal systems, including Salesforce.com

Arrange background material for customer visits, exhibitions and road shows, including:

working closely with the marketing team

tracking and managing local marketing budget and managing local stock of marketing materials, keeping store room organised

organise for materials to be delivered / set-up / taken down

assist in physical booth set up/tear down for events

prepare marketing material as appropriate

overview of customers’ subscriptions, pricing, and payment status

overview of competitors' resources

report on any recent problems with access, set up etc.

prepare usage statistics, especially high/low cases

Work with Credit Control / Sales Management on outstanding debts, including:

track and report on outstanding payments, large invoices and accounts (customers and distributors/agents)

regular reporting to management on payment statuses, open debt, payment issues

assist Credit Control in contacting customers for payment information when required

Office support tasks, including:

ordering supplies

organsing deliveries / couriers, assisting sales in document preparation, document / collateral delivery to customers as needed

Provide cover for other regions / open positions as and when needed.

Any other reasonable duties as assigned.

We are looking for:

Experience in sales administration and support and / or inside sales

Ability to work on own initiative, taking responsibility i.e. prioritising workload, meeting deadlines and handling multiple tasks simultaneously

Good level of computer literacy with working knowledge of MS Office products.

Knowledge of CRM system (e.g. SalesForce.com) beneficial

Pro-active, self starter, with ability to ‘get the job done’

Excellent planning & organisation, attention to detail

Service orientation

Team player spirit

Fluent English language (written and spoken)

Further languages beneficial, preferably Eastern or Northern European languages

Some of the benefits we offer:

Permanent employment from the start

Hybrid working & flexibility: up to 3 days a week of home office and flexible working hours

Flexible working abroad: Work EU-wide for up to 20 days annually

Recreation & time off: 30 vacation days

Show your commitment: 1 additional day off per year for your voluntary work (Volunteer Day)

Company pension scheme

Promote further development: E-learning via LinkedIn, online language training with goFluent and other training and development opportunities

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.