About Wolters Kluwer / Legal Software

As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world.  Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.

The Legal Software business unit, part of Legal & Regulatory division, commits to ‘deliver deep impact when it matters most’ by supplying lawyers and legal professionals across Europe with innovative workflow solutions. Today, more than 150,000 legal professionals use our software daily to improve their efficiency and performance, reduce risk, and make critical decisions.

We work side-by-side with our customers to continuously improve our software solutions, as a trusted partner. Through this focus on innovation and customer success, we have become a leading legal tech provider in Europe in just a few years.

With a highly diverse team of more than 350 employees across Europe, we strive to create an inclusive culture where our talented employees are our greatest strength. We like inspiring each other, encouraging each other, and working closely together across borders, and have a true entrepreneurial spirit.  

We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.

About the Role:
As a Senior Inside Sales Representative, your role involves advanced sales activities, utilizing specialized skills to handle non-standard sales problems. You will evaluate sales inquiries more critically and offer tailored solutions to customers, improving the overall sales process and outcomes.

Responsibilities:
• Handle complex and multifaceted inbound and outbound sales inquiries.
• Evaluate and process high-value customer orders.
• Maintain comprehensive and detailed customer records.
• Identify and qualify high-potential sales leads.
• Record and analyze detailed sales activities.
• Prepare and present sophisticated sales quotes and proposals.
• Resolve complex customer issues with products and services.
• Coordinate with other departments for large orders.
• Support strategic sales initiatives and projects.
• Mentor junior associates and provide guidance.

Skills:
• Complex Customer Service Orientation: Handle intricate customer needs.
• Targeted Sales Techniques: Tailored sales strategies for specific scenarios.
• Sophisticated Communication Skills: High-level communication proficiency.
• Advanced CRM Software Use: Expert use of CRM tools.
• Exceptional Organization: Superior task and time management skills.
• Advanced Attention to Detail: High degree of accuracy and precision.
• Data Interpretation: Ability to analyze and interpret sales data effectively.
• Comprehensive Product Knowledge: Extensive understanding of products/services.

• Perfect fluency in French, good command of English

Location: Bois-Colombes (Hybrid)

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.