Requisition ID: req58962 Job Title: Senior Information Officer Sector: Protection and rule of law Employment Category: Fixed Term Employment Type: Full-Time Open to Expatriates: No Location: Ukhiya, Bangladesh Work Arrangement:In-person Job Description Purpose of the Role The IRC’s Protection and Rule of Law (PRoL) program in Bangladesh helps to restore the dignity of individuals by providing them with a voice to claim their rights and entitlements, supporting them to seek remedies for their claims, and empowering them to hold justice institutions—informal or formal—to account. The IRC collects, verifies, and analyses client-oriented and protection concerning information, creating awareness and providing information through the Signpost program. Two-way communication approach is used to provide responsive and accessible information to humanitarian communities, refugees, asylum seekers, and crisis-affected communities around the world. Aligned with the IRC’s innovative Signpost program two-way communication approach, the IRC in Bangladesh program will take a holistic approach to address information needs in refugee camps and host communities. IRC is seeking a Senior Information Officer to be based in the Ukhiya office under the direct supervision of the Editorial Manager. The Senior Information Officer will provide the necessary support to the Signpost Initiative in Bangladesh. The senior Information Officer will assist the Editorial Manager in coordination with the implementing team and government authorities and manage the Signpost online platform (website and social media platforms) to respond on a daily basis to clients’ queries and feedback and disseminate through social media and collect updated/ required information. Key Responsibilities + Coordinate to acquire required information, analyze, and prepare to disseminate and responsively provide to the clients through client-oriented and protection concerns related to community awareness (in the host and refugee community). + Well versed expertise in content creation and using adobe creatives. + Prepare IEC materials and social media content, including providing administrative support to the Signpost Bangladesh online platforms. + Regularly coordinate and update the provided information services and clients’ details in the IRC database system and follow up systematically. + Provide feedback on (and translate noteworthy questions into English if required) and write an analysis (including responses to individual questions, trends in conversation, and information gaps) as per the guidance and reporting format. + Coordinate with the Local Government Authority to set up an information hub at the Union Digital Centre. + Run the digital platform to provide user-focused information in local languages through context-appropriate channels such as social media in coordination with the Editorial Manager. + Support to the Information Officers in response to the questions/queries/feedback received at the information hub/household through online/offline information platforms (containing articles and service maps) and Communication with Community guidelines. + Prepare weekly/monthly/quarterly reports and project progress reports, i.e., success stories. + Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis and conduct local level advocacy. + In collaboration with the Editorial Manager and the frontline staff team, develop thorough, well-researched response and information services. + Coordinate and analyze information gaps amongst communities (host and refugee populations) to feed into future content creation. + Coordinate with the protection focal points at the respective Camps to be up to date with all the new information, put it out on an ongoing basis, and attend regular platforms as required. + Initiates capacity building initiatives for the CBP, volunteers, community leaders, and service providers. + Prepare monthly reports on access to information for protection monitoring data analysis and contribute to local and national advocacy and support to the team for preparing different sorts of reports (narrative, quarterly, etc.). + Any other duties as assigned by the supervisor. Deliverables + Periodical information needs assessments in various sectors to inform appropriate interventions and responses to clients’ queries. + Ensure data-protection protocols to safeguard confidentiality to deliver information and collect clients’ feedback on information needs and provided services. + Ensure and update provided information services and clients’ details in the IRC’s software. + Reporting - weekly/monthly/quarterly/narrative and other project progress reports (i.e., success stories) of high quality. + Support to the protection activities of IRC + Effective coordination and collaboration with IRC (internal sectors), local level administration and other partners Qualifications + Excellent verbal and written communication skills, as well as an overall ability to be clear and concise in all communications. + An understanding of the power and importance of accurate information and the ability to exercise excellent judgment in ensuring all answers are accurate. + Strong organizational and time-management skills; proven ability to prioritize and deliver on time and ability to handle multiple tasks at a time. + Excellent reporting/documenting and analytical skills. + Proven knowledge on Adobe Photoshop and Illustrator would be an asset. + Knowledge of Zendesk or experience using a CMS would be an asset. + Strong analytic problem-solving skills. + Ability to work both independently and in a dynamic, cross-functional team. + Demonstrated ability to work effectively with stakeholders at all levels. + Team player and has experience in managing field team(s). + Strong computer proficiency and well-acquainted with basic software tools - navigate autonomously in Windows, Android, Microsoft Office Suite, and Google docs. Experience (Including sector/industry) + Minimum of 3 years of professional experience working ideally with refugees or displaced people in the information providing services, digital communications or a related field. Specific Educational Qualification + Master’s in Development Studies, Journalism, Mass Communication, Social Work or related field. + Language preference + Good communication skills, both verbal and written, in English and Bengali + People who have sound knowledge of the Chittagonian dialect and culture will get a preference Standard of Professional Conduct The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.