About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team:

This team manages the delivery of system-to-system applications to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant projects are met or exceeded. They maintain a tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and third-party vendors have a clear understanding of client requirements.

About the Role:

The Senior Implementation Specialist is the primary technical resource for insurance carriers in the design, development, and integration of their automated system-to-system product ordering applications.  This is a direct customer-facing role, charged with ensuring quality and timeliness of product implementations and customer satisfaction for an assigned set of clients and products. 

Responsibilities:

Own the day-to-day interactions with multiple clients, ensuring that LexisNexis Risk internal resources understand, and are focused on, the objectives of your project, removing roadblocks, researching questions, managing conflicting priorities with customers, and coordinating implementation project plans

Take a proactive approach in leading our customers through their development lifecycle. We provide project and product knowledge and share best practices for the use of data to enhance consumer experiences 

Responsible for a broad scope of responsibilities: establishing connectivity and configuring product systems, conducting pre-implementation workshops, and educating customers on how our data products results are returned in XML or JSON

Must be solution-oriented and make the customers or third-party client effort as seamless as possible

Monitor results against expected outcomes and proactively communicate to leadership or senior team members on any significant fluctuations in data

Effectively facilitate customer training and workshops to an audience of technical and business contacts of varying levels (including C-suite)

Understand the insurance industry, products, systems, and processes

Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues

Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences, events, and throughout the organization

Some travel will be required based on business need

Requirements:

Bachelor degree in business, technology, or related field 

Insurance industry or technical implementation experience is a plus

Min 5-8 years of customer management, implementation management, or comparable position

Knowledge of XML, SOAP, Web Services, SFTP, JSON or other systems or technologies

Must be curious, proactive, and accountable

Proven leadership of product and/or process improvement initiatives 

Ability to interpret technical specifications and communicate concepts to a variety of end users

Demonstrated customer or account management skills

Experience creating customer presentations

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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