Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Implementation Coordinator manages projects for both new and existing clients. You will work with the client to understand objectives, set realistic expectations for meeting those objectives, and deliver and manage to a project plan. You will guide and support the client throughout the project, research and resolve issues and deliver a project that meets expected outcomes and a high level of client satisfaction.

Responsible for all aspects of project implementation, working with the client and internal project teamConduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverablesDevelop and monitor project implementation plan in accordance with contract agreement to meet client expectationsOrganize, lead and document regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on trackMonitor every step of the implementation process and project progress; anticipate potential issues and manages detailsEnsure clients experience a high level of service by managing expectations and being responsive to their needsCommunicate project status and disseminate project information to client and internal project teamEvaluate client needs, develop configurations that support business processesDefine and execute on delivery and implementation plansTest and troubleshoot final system setupsProvide training and end-user support during the implementation processMaintain and tracks issues submitted by clientsEscalate client issues for resolutionShare knowledge with internal team members and update documentationYou will report to the Implementations Manager

QualificationsBachelor's degree or equivalent education and experience4+ years of relevant work experienceProject management skills and an understanding of implementation processesProficiency in the latest web technologies and working knowledge of different operating systemsTrack record demonstrating excellent client relationship and service skillsRelationship management skills fostering good working practices with all stakeholders and clientsHR experience is a plus

Additional Information

Benefits/Perks:

Great compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFully remote environmentFlexible time off including volunteer time off, vacation, sick and 12-paid holidays

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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