COMPANY DESCRIPTION:

The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to” provider of technical services. By working as their external development partner, we enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In doing so, we enable our clients who are operating in complex and fast moving environments to remain lean and agile, and to focus on creating and monetizing the most engaging experiences. We are trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

POSITION SUMMARY:

The Senior HR Business Generalist supports a broad range of HR functions to drive business strategies, enhance the employee experience, and foster leadership and team success. This role partners with leaders and employees across the organization to support key areas such as employee relations, compensation and benefits, performance management, training and development, employee engagement, health and safety (OSHA and Workers’ Comp), policy implementation, compliance with labor laws, and HR/payroll system transactions. Additionally, the role collaborates with global HR teams on projects, and helps design and implement HR policies, processes, and programs to align with business objectives and create a positive, productive work environment.

This role will be a hybrid position, with office visits as needed.

JOB RESPONSIBILITIES

This is not an exhaustive list of functions; responsibilities may vary dependent on the need of the role and changing business environment.

Strategic Partnership & Advisory

Serve as a trusted advisor to business leaders on talent strategy, team development, and organizational effectiveness. Align HR initiatives with business goals, offering best practices and external insights. Support change management and leadership development efforts.

Employee Relations & Engagement

Promote a positive work environment through proactive employee relations support. Guide conflict resolution and conduct investigations as needed. Drive employee engagement initiatives and provide coaching to managers and team members.

Performance Management

Manage the annual performance review process and support goal-setting and feedback discussions. Coach leaders on addressing performance concerns and development planning.

Compensation & Benefits

Assist with compensation planning and benefits administration, including open enrollment and leave management (FMLA, disability, etc.). Respond to employee inquiries and partner with Corporate Benefits for issue resolution.

HR Operations & Compliance

Ensure compliance with federal, state, and local labor laws and internal policies. Assist in the development and communication of HR policies and procedures. Support OSHA, EEO/AAP compliance and maintain required safety documentation.

HRIS & Reporting

Maintain HRIS (Workday) data integrity and generate reports for audits and planning. Process job and personal changes, and support payroll with attendance and data requests.

Onboarding & Offboarding

Facilitate new hire orientation and offboarding processes. Ensure accurate and timely maintenance of personnel files and HR documentation.

Cross-Functional Collaboration

Partner with Corporate HR teams (Benefits, Training, Legal, Immigration, Stock Admin) to support employee needs. Maintain internal HR resources, policies, and documentation (e.g., Confluence).