Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

 

We are seeking an experienced Senior HR Generalist to lead and manage our end-to-end HR operations in India. In this role, you will act as the go-to person for all policies and program, ensuring that our HR processes run smoothly and align with business goals. You will provide broad HR support across the talent lifecycle- from onboarding to exits. The ideal candidate will have a strong grasp of HR data management, India-specific labor laws, and hands-on experience with HRMS tools and payroll. This role offers the opportunity to shape HR practices in a fast-paced tech environment.

 

Key Responsibilities

HR Data Management & Reporting: Maintain accurate employee data in the HRIS/HRMS and regularly review data for integrity to enable reliable HR reporting and analysis. Generate monthly and quarterly HR reports (headcount, attrition, etc.) for leadership review and decision-making. HRMS Tools Administration: Serve as the in-house expert on our HR management systems. Administer and optimize the HRIS for efficiency and ensure the system is utilized to its full potential for automating HR processes. Compliance & Legal: Ensure full compliance with Indian labor laws and regulations, including the Shops and Establishments Act, PF/ESI, Gratuity, and other statutory requirements. Update and implement company HR policies to reflect the latest legal standards and best practices. Be an integral part of the ISO team to ensure that the India center is 100% compliant on all facets of ISO. Are data driven and can drive story telling through data. Act as the point of contact for any HR audits or labor law compliance checks. Compensation & Benefits Administration: Administer employee compensation and benefits programs. Coordinate the annual compensation review process, including salary revisions & promotions. Manage benefits enrolment and address employee queries on insurance, provident fund, leave policies, etc., ensuring our compensation and benefits remain competitive and compliant. Payroll Coordination: Coordinate end-to-end payroll processing in collaboration with the finance/payroll team. Collect and verify monthly payroll inputs (attendance, leaves, allowances, etc.), ensure accurate salary computations, and oversee timely disbursement of salaries. Onboarding & Induction: Manage the end-to-end onboarding process for new hires. This includes preparing offer documents, conducting background verification (BGV), and organizing induction programs. Ensure new employees have a smooth transition into the company by familiarizing them with company policies, culture, and teams. Exit Formalities: Handle the offboarding process with sensitivity and completeness. Oversee all exit formalities for departing employees. Maintain documentation for resignations, terminations, and issue relieving letters/experience certificates as required. HR Practices: Innovation thought leader in making recommendations for continuous improvement, maintaining compliance, and remaining current with HR and company trends, regulations, and best practices. Participate, assist, and add flavor to (People, Place & Culture) PPC and company events including, PPC Staff workshops, celebrations, wellness activities, etc. Employee Relations & Engagement: Act as a trusted point of contact for employees for any HR-related queries or issues. Provide guidance and support to employees and managers on HR programs & policies. HR Reporting & Strategy: Leverage HR data to contribute to strategic decisions. Prepare and analyze HR metrics dashboards and share insights with leadership.

 

What you bring to the role

Relevant Experience. 8+ years of experience with HR operations including employee onboarding, conducting new hire orientation, employee benefit plans and leaves of absence programs, working day- to-day with HRIS systems (preferably ADP), knowledge of pertinent Indian employment laws, filing and compliance requirements, including but not limited to ISO and labor compliance. BA/BS degree in related fields is preferred or an equivalent combination of education and experience. Prior experience in a tech startup or high-growth product company is a significant plus, as it means you can hit the ground running and innovate in the HR space as needed. Maintain key cross-functional relationships with Recruiting, Workplace, IT, Finance and employees to ensure unified team effort in providing top notch service as the daily standard. You stand out while managing external vendors as an extension of the Conviva team. You have the experience in or ability to develop, prioritize and promote multiple processes/projects simultaneously, spanning multiple audiences globally. High degree of professionalism, integrity, and ability to handle sensitive information with confidentiality.
You demonstrate sound judgment and ethical standards in managing employee data and workplace
issues. You have a proven track record for being resourceful and you are comfortable with using MS Excel pivot tables, vlookups and other formulas / macros, MS Word mail merge, and MS PowerPoint. You are able to tell an insightful story leveraging data You take initiative and you drive projects to completion with minimal supervision. Comfortable working in a growing startup environment, which means adapting to change quickly and crafting solutions even when processes are not yet fully defined.

 

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!