Position:Senior HR Associate, HR Solutions Center - Asia Pacific

Job Description:Job Description:

Respond to questions on basic administrative HR procedures and practices via multiple channels within our HR Solutions Center (e.g., e-mail, phone, chat and case management system). Answer basic HR policy-related and system-related questions for both managers and employees and coworkers, and escalate as appropriate. Perform higher level administrative processes involving some evaluation of accuracy and completeness. (40%)

Educate clients of services available to them and ensure accountability towards self-service tools such as Workday (Arrow’s HRIS) and other systems. Confidently assist clients with performing basic self-service transactions. (25%)

Review and release employee-related communications and announcements. Coordinate employee-wellbeing health talk sessions. Prepare APAC public holiday calendar. (25%)

Continuously suggest process improvements focusing on standardization related to HR programs, initiatives and inquiries. (10%)

What We Are Looking For:Typically requires a 4-year university degree and 1 year of experience, excellent fresh graduates may also be consideredHas developed knowledge and skills through formal training or work experienceStrong communication and influencing skillsAbility to demonstrate effective customer services skillsAbility to prioritize, organize, and perform multiple work assignmentsAbility to establish and maintain effective working relationships in a team environmentGood command of spoken and written Chinese and EnglishWorks within established procedures with a moderate degree of supervisionIdentifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Location:CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type:Full time

Job Category:Human Resources and Sustainability