**Position Title** Senior HR Advisor **Department/Section** GPS **Reporting To** Senior Manager, GPS, Japan **Grade/Level** P2 **Business Unit** Carrier **Location** Osaki, JAPAN **Summary** A customer focused, pro-active, energetic and collaborative role within Global People Services (GPS). The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. In this exciting role, you will research, analyze and respond to simple to complex HR inquiries including onboarding, offboarding and handling letters of employment. Being established and productive professional contributor, could work independently with general supervision and may influence others within the job area through explanation of facts, policies and practices. **Job Description** + Provide a consistent, timely, accurate and customer-focused HR operational service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy. + Support the processing of organizational HR information utilizing various HR and related systems such as Workday, ServiceNow, Time management systems etc. + Validate and audit data to ensure data integrity. + Validate and support translation between Japanese and English for key HR processes. + Provide reports including government reports Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service. + Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors. + Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs. + Utilize the case management system to document and escalate inquiries. + Guide employees on HR services and encourage use of self-service tools. + Identify opportunities for enhancements, automation and continued self-service. + Be a subject matter expert for all relevant services, processes and policies. + Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported. + Responsible for achieving internally set quality standards and identified goals and metrics. + Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients. + Projects and any other duties assigned by the manager. **Minimum Requirements** + A minimum of 2-3 years prior relevant experience of Japan HR experience including in generalist role + **Fluent in business Japanese and English (written and spoken) Japanese is N1** + Familiarity with Workday and ServiceNow are plus + Requires theoretical to advanced knowledge obtained through a university degree or equivalent combined with experience + Practical knowledge of international organization (MNC experience), programs or systems with the ability to make enhancements and leverage in daily work + Strong sense of accountability, detail oriented, quick learner and team player + Being people-oriented, customer focus, confident and self-motivated **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice