Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. **Senior Healthcare Program Specialist (Level 2 or 3) - Albany, NY** **Division of Eligibility & Marketplace Integration (DEMI)** **Bureau of Exchange Application Support** **Telecommuting Option:** This position is eligible for **50–100% telecommuting** . Consideration for 100% remote work may be given based on the candidate’s home location and alignment with business needs. This position will work within the DEMI Bureau of Exchange Application Support. The incumbent will be responsible for contacting Marketplace members and reviewing and resolving NY State of Health eligibility and enrollment complaints and referrals sent to the Bureau of Exchange Application Support. This work may include, but not be limited to: researching and applying policies and procedures, updating Marketplace accounts to re-determine eligibility, reviewing and submitting requests to correct account information, and developing written responses to inquiries. **Basic Qualifications:** + Bachelor's degree + 8 years of professional experience **Desired Characteristics:** Desired candidates will have professional experience in public health insurance programs, including Medicaid, Medicare and/or Child Health Plus. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as Medicaid Management Information Systems and health insurance eligibility systems. **Technology Requirements for Employment:** To ensure a smooth and productive remote work experience, all candidates must meet the following technology requirements: + **Personal Equipment** : Candidates are required to use their own computer and electronic equipment. The company does not provide technology equipment upon employment. + **Internet Connectivity:** A reliable, high-speed internet connection is essential. Candidates must have access to their own wireless internet (WiFi) to support consistent and secure connectivity. + **System Functionality:** The computer must be fully functional and capable of supporting all necessary work-related applications and communication tools. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant. **Job Details** **Pay Type** **Hourly** **Education Level** **Bachelor’s Degree** **Hiring Min Rate** **61,000 USD** **Hiring Max Rate** **75,000 USD**