Full-Time, Rotating shifts

The Senior Guest Services Coordinator oversees daily operations of the guest services team to ensure high-quality service. Train, mentor, and evaluate team members to enhance performance and customer satisfaction. Handle guest inquiries, complaints, and feedback promptly and professionally. Develop and implement guest service policies and procedures. Collaborate with other departments to ensure seamless guest experiences. Monitor and analyze guest service metrics to identify areas for improvement. Organize and lead team meetings to discuss goals and performance. Maintain knowledge of services to assist guests. Ensure compliance with health and safety regulations.

Education
HS - High School Grad or Equivalent

Certification/Licensure
Driver's License - Certification - Other/National

Experience

5 years of Customer Service

Keywords: Customer Service, guest services, receptionist, leadership, team lead, healthcare, administration

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$19.47 - $32.45. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.