Job Description We are seeking a Senior Business Analyst with over 5 years of experience in Field Service Management tools and a strong background in the utilities and energy industries. The ideal candidate will have a consulting background and will play a pivotal role in analyzing client business processes, identifying requirements, and implementing FSM solutions to enhance operational efficiency. Key Responsibilities: Requirements Gathering and Analysis: Engage with clients to understand and document their business processes, needs, and objectives related to field service operations. Analyze and translate business requirements into functional specifications for FSM solutions. Conduct gap analyses to identify areas where current systems fall short of client needs. Solution Design and Implementation: Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices. Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet specific client needs. Develop and execute test plans to ensure solutions meet specified requirements and quality standards. Stakeholder Communication and Management: Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle. Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in. Prepare and deliver presentations and reports to clients and internal stakeholders. Process Improvement and Optimization: Identify opportunities to enhance client business processes through the effective use of FSM solutions. Recommend best practices and innovative solutions to improve field service operations and efficiency. Monitor solution performance and suggest enhancements based on data analysis and client feedback. Training and Support: Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions. Provide ongoing support to clients post-implementation to address issues and optimize solution usage We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Minimum of 5 years of experience as a Business Analyst, with a focus on Field Service Management solutions in the utilities and energy industries. Demonstrated experience in requirements gathering, process analysis, and solution implementation. Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.) Strong understanding of utility operations, asset management, and regulatory compliance. Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions. Proficiency in using FSM software platforms; experience with OverIT's solutions is a plus. Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels. Strong project management skills, with the ability to manage multiple priorities and meet deadlines. Ability to travel to client site (domestic and(or) international) as required and defined per project requirements Consulting background with experience in client-facing roles and managing stakeholder relationships. Familiarity with GIS integration and mobile workforce management solutions. Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management. Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.