We are seeking a Senior Business Analyst with over 5 years of experience in
Field Service Management tools and a strong background in the utilities and energy industries.
The ideal candidate will have a consulting background and will play a pivotal role in analyzing
client business processes, identifying requirements, and implementing FSM solutions to
enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
Engage with clients to understand and document their business processes, needs, and
objectives related to field service operations.
Analyze and translate business requirements into functional specifications for FSM
solutions.
Conduct gap analyses to identify areas where current systems fall short of client needs.
Solution Design and Implementation:
Collaborate with technical teams to design FSM solutions that align with client
requirements and industry best practices.
Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet
specific client needs.
Develop and execute test plans to ensure solutions meet specified requirements and
quality standards.
Stakeholder Communication and Management:
Serve as a liaison between clients, project managers, and technical teams to ensure
clear communication and alignment throughout the project lifecycle.
Facilitate workshops and meetings to gather requirements, present solutions, and
obtain stakeholder buy-in.
Prepare and deliver presentations and reports to clients and internal stakeholders.
Process Improvement and Optimization:
Identify opportunities to enhance client business processes through the effective use of
FSM solutions.
Recommend best practices and innovative solutions to improve field service operations
and efficiency.
Monitor solution performance and suggest enhancements based on data analysis and
client feedback.
Training and Support:
Develop training materials and conduct training sessions for clients to ensure successful
adoption of FSM solutions.
Provide ongoing support to clients post-implementation to address issues and optimize
solution usage

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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